[VoiceOps] Polycom Ghost Ringing

Hiers, David David_Hiers at adp.com
Mon Jan 3 12:44:54 EST 2011


Any NAT in the path?



David Hiers

CCIE (R/S, V), CISSP
ADP Dealer Services
2525 SW 1st Ave.
Suite 300W
Portland, OR 97201
o: 503-205-4467
f: 503-402-3277


-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan
Sent: Tuesday, December 28, 2010 12:25 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] Polycom Ghost Ringing

On 12/28/10 10:19 AM, Eric Hiller wrote:
> We are having the strangest issue that I have seen for some time. A
> customer of ours with Polycom phones (4x ip335, 2x ip550) will
> occasionally (maybe 1 in 50 calls) hear ringing on the line along with the
> other party. It has happened on both incoming and outgoing calls across
> apparently all of the phones. We use ip550 in our office and have never
> had such a problem (we run the same firmware as well, although their
> hardware is newer). It can be fixed if the person using the phone puts the
> other person on hold and then takes them off hold. They have just been
> doing this by double pressing hold so the other party doesn't even realize
> it.

Is this a ringback tone heard in the handset, or is the loudspeaker in
the phone base playing audible ringing?

Does the icon for the call show two-way arrows?

What SIP platform?

We've not seen this and have hundreds of Polycom phones in service,
mostly on a Broadsoft platform.

--
Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org
https://puck.nether.net/mailman/listinfo/voiceops


This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.



More information about the VoiceOps mailing list