[VoiceOps] Allworx Followme - no audio issue

[Mark Holloway]

Is the Allworx WAN port on a public IP or are you NATing the Allworx through a firewall?


On Jul 19, 2011, at 9:49 AM, Ujjval Karihaloo wrote:

> Call from PSTN to our Broadsoft/ACME to Customer SIP Trunk/Allworx
> 
> Allworx forwards/followme call back out (to a cell phone) the same SIP
> trunk to us and we terminate to the PSTN (cell phone)
> 
> PSTN cell phone answers and Allworx plays announcement - press 1 to answer
> the call.
> 
> PSTN cell phone presses 1 to answer the call following which there is no
> audio in either direction.
> 
> In the packet capture between Allworx and my ACME (access SIDE) - I see
> RTP flowing, I also see RTP flowing between ACME and my Upstream carrier
> who terminated the call..and inbound carrier who delivered the inbound
> call to me.
> 
> 
> 
> 
> 
> -----Original Message-----
> From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
> On Behalf Of Alex Balashov
> Sent: Tuesday, July 19, 2011 10:43 AM
> To: voiceops at voiceops.org
> Subject: Re: [VoiceOps] Allworx Followme - no audio issue
> 
> On 07/19/2011 12:40 PM, Ujjval Karihaloo wrote:
>> Hi All:
>> 
>>    We have a customer with Allworx PBX that is setup for followme on
>> an extension that forwards to a call Phone. When the call gets
>> forwarded, back out the SIP Turnk intous, the allworx has answer
>> confirmation which the followme/cellphone hears fine, when the
>> followme cell phone presses 1 to accept the call, all audio is lost
>> both ways.  Call stays up until disconnected. The Allworx sends a
>> REINVITE after the "1" is pressed.too
>> 
>> Anyone seen this behavior with ACME and Allworx and any remedies.
> 
> Well, what exactly is the SIP flow?
> 
> -- 
> Alex Balashov - Principal
> Evariste Systems LLC
> 260 Peachtree Street NW
> Suite 2200
> Atlanta, GA 30303
> Tel: +1-678-954-0670
> Fax: +1-404-961-1892
> Web: http://www.evaristesys.com/
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