[VoiceOps] Letting a phone ring forever?

[Lee Riemer]

What about a looping call-forward no answer?

Lee 

> -----Original Message-----
> From: voiceops-bounces at voiceops.org [mailto:voiceops-
> bounces at voiceops.org] On Behalf Of Carlos Alvarez
> Sent: Tuesday, July 26, 2011 2:18 PM
> Cc: voiceops at voiceops.org
> Subject: Re: [VoiceOps] Letting a phone ring forever?
> 
> We have a different customer who needs to call and signal remote mountain
> sites over a microwave-based IP network.  We let him ring his ATAs up there
> a LONG time and will do any crazy configs he needs for the purpose.
> 
> The customer being discussed today is receiving calls from his customers for
> service on nights and weekends, nothing more.  Unless he's willing to explain
> a reason, I'm not inclined to entertain oddities, particularly when I can prove
> that nobody is staying on the ringing line for even 90 seconds.
> 
> 
> Mark R Lindsey wrote:
> > On Jul 26, 2011, at 2:57 PM, Carlos Alvarez wrote:
> >> Scott Berkman wrote:
> >>> Not to mention there isn't a sane human in the world that will stay
> >>> on the line for 5 minutes when the line is just ringing and ringing.
> >>> Way before that time they'll hang up and try your customer's
> >>> competitor, who probably has an AA that answers immediately.
> >> This of course is the most important thing; the human part.
> >
> > Scott, you're thinking about a very narrow range of telephony users.
> >
> > Carlos, your premise is valid, but it's too easy just to call the customer crazy
> and dismiss this type of request. There are good reasons you might want to
> sound an alarm at a distant location, and get positive acknowledgment when
> that alarm has been answered.
> >
> > ->  Report of a fire in some division of a factory; contact the fire
> > -> chief
> >
> > ->  Place an urgent order that must take precedence over all others.
> > -> E.g., gas up the helicopter immediately because we have a human
> > -> organ to deliver
> >
> > ->  Contact a security guard to escort an important visitor around the secure
> area.
> >
> > On some traditional telephone switches, such as the DMS100 or 1AESS, you
> can in fact make calls that ring forever, at least if both legs of the call are on
> the same switch. And, in fact, some businesses have business processes
> depending on this feature.
> 
> >
> > And I suspect you could accomplish the same within most VoIP platforms
> by either (a) adjusting timers, or (b) sending periodic SIP provisional
> responses, such as the SIP 182 response, to keep the early-dialog active. Or
> (c) make creative use of a Call Center feature to keep the calling user in a
> queue, but continue to send new call attempts to the same destination Call
> Center Agent until that user answers.
> >
> > But this all suggests another question: is there a better way to get the job
> done than just using a traditional phone call?
> >
> > mark at ecg.co  |  +1-229-316-0013  |  http://ecg.co/lindsey
> >
> >
> >
> 
> 
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
> 
> 
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