[VoiceOps] Letting a phone ring forever?

[Jay Hennigan]

On 7/26/11 11:57 AM, Carlos Alvarez wrote:

> This of course is the most important thing; the human part.  When we had
> it configured with a "please hold while we find someone to assist you,"
> people would hang on for 2-3 minutes with a very low abandon rate.  

Hence the difference between Erlang A and Erlang B.

--
Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
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