[VoiceOps] Letting a phone ring forever?

Jay Hennigan jay at west.net
Tue Jul 26 16:05:54 EDT 2011

On 7/26/11 11:57 AM, Carlos Alvarez wrote:

> This of course is the most important thing; the human part.  When we had
> it configured with a "please hold while we find someone to assist you,"
> people would hang on for 2-3 minutes with a very low abandon rate.  

Hence the difference between Erlang A and Erlang B.

Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV

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