[VoiceOps] Helluva time with international

Matthew Williams mgwilliams at gmail.com
Fri Jul 29 11:31:44 EDT 2011

Hi Darren,

At Flowroute (http://www.flowroute.com) we use Global, Level3, AT&T and
other in country carriers like telecom italia, NTT for routing to ensure the
highest quality -- We also let the RTP stream go directly to the final
carrier. I think they would be happy with our quality.

Matthew Williams
Flowroute LLC

On Thu, Jul 28, 2011 at 10:38 PM, Darren Schreiber <d at d-man.org> wrote:

> We have a client who does sales in international locations and is
> constantly calling random countries. They are very sensitive to call
> quality. Countries called are generally in Europe, specifically lots of
> calls to France, Germany, Italy.
> We have been using a carrier whom gets 60%-70% ASR on each route and gave
> us three routes. The problem is that when calls fail on one route, sometimes
> there's a long delay before we get a failure code back. If we hangup quickly
> and move on to the next carrier, often the phone becomes "busy" because the
> first attempt was actually completing, just slowly. Sometimes we also get
> improper early media. So waiting for a response is hit/miss on speed, and
> not waiting for a response is hit/miss on call completion/quality.
> We're only doing $500-1,000 in international right now per month.
> I'm looking for a reliable carrier to move this traffic to. I was looking
> at PacWest for this. We're too low on $s to go direct to Global Crossing.
> I'm hyper-sensitive to running through extra media servers for no reason – I
> want the RTP stream to go direct to the final carrier if possible.
> I wonder if anyone can make a recommendation on whom I can use? Or how I
> might get access to iBasis / Global Crossing routes directly in terms of
> RTP? I don't meet their minimums yet.
> - Darren
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