[VoiceOps] Helluva time with international

Matthew Williams mgwilliams at gmail.com
Fri Jul 29 13:50:39 EDT 2011

I'm sorry to hear you're having difficulties with our service. We work very
hard to provide premium routes to all our clients and take customer issues
seriously. I would be more than happy to arrange for a support engineer to
reach out to you.

Please do get back with me off list with more details (you can email me at
my work address -- matthew at flowroute.com).

Looking forward to hearing from you!

On Fri, Jul 29, 2011 at 12:07 PM, Darren Schreiber <d at d-man.org> wrote:

> Thanks. We actually use Flowroute already.  The customer is still
> complaining. :-(
> --
> From: Matthew Williams <mgwilliams at gmail.com>
> Date: Fri, 29 Jul 2011 08:31:44 -0700
> To: Darren Schreiber <d at d-man.org>
> Cc: "VoiceOps at voiceops.org" <VoiceOps at voiceops.org>
> Subject: Re: [VoiceOps] Helluva time with international
> Hi Darren,
> At Flowroute (http://www.flowroute.com) we use Global, Level3, AT&T and
> other in country carriers like telecom italia, NTT for routing to ensure the
> highest quality -- We also let the RTP stream go directly to the final
> carrier. I think they would be happy with our quality.
> Regards,
> Matthew Williams
> Flowroute LLC
> On Thu, Jul 28, 2011 at 10:38 PM, Darren Schreiber <d at d-man.org> wrote:
>> We have a client who does sales in international locations and is
>> constantly calling random countries. They are very sensitive to call
>> quality. Countries called are generally in Europe, specifically lots of
>> calls to France, Germany, Italy.
>> We have been using a carrier whom gets 60%-70% ASR on each route and gave
>> us three routes. The problem is that when calls fail on one route, sometimes
>> there's a long delay before we get a failure code back. If we hangup quickly
>> and move on to the next carrier, often the phone becomes "busy" because the
>> first attempt was actually completing, just slowly. Sometimes we also get
>> improper early media. So waiting for a response is hit/miss on speed, and
>> not waiting for a response is hit/miss on call completion/quality.
>> We're only doing $500-1,000 in international right now per month.
>> I'm looking for a reliable carrier to move this traffic to. I was looking
>> at PacWest for this. We're too low on $s to go direct to Global Crossing.
>> I'm hyper-sensitive to running through extra media servers for no reason – I
>> want the RTP stream to go direct to the final carrier if possible.
>> I wonder if anyone can make a recommendation on whom I can use? Or how I
>> might get access to iBasis / Global Crossing routes directly in terms of
>> RTP? I don't meet their minimums yet.
>> - Darren
>> _______________________________________________
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>> VoiceOps at voiceops.org
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