[VoiceOps] Unportable Numbers

[Sorensen, Marty]

We had a situation in a  different but similar vein where when we ported the customers number calls from a particular telco coop to the customer which were once local were now long distance with us.  To add insult to injury, the GM of our customer lived in that coops operating area.  I was told it was because that coop didn't have traffic exchange agreement with our upstream carrier partner.

I attempted to complain to the FCC but my efforts totally fell on deaf ears and I gave up.

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Graham Freeman
Sent: Wednesday, October 19, 2011 2:51 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] Unportable Numbers

When Vonage stalled me on porting out a DID to another VOIP provider, filing a complaint with the FCC was (1) painless and (2) immediately effective. Highly recommended.

(I gave Vonage plenty of clearly-communicated opportunity to do the right thing. They didn't lift a finger until they heard from the FCC.)
Graham Freeman
(Sent from my handheld)

On 19 Oct 2011, at 14:39, "Scott Berkman" <scott at sberkman.net<mailto:scott at sberkman.net>> wrote:
There is at least one rural iLEC in NE Georgia that is a PITA to work with.  If nothing else, I've seen them require direct tandem trunking (to their tandem) or else they will not deliver calls to ported out TNs across the regular iLEC (ATT) tandem.

I've always been interested in the legality of this since my understanding of the FCC order is that it requires all LECs to allow for porting without any loss of functionality to the end user.

One option is of course to file a complaint with the FCC per the following link:
http://www.fcc.gov/complaints

                -Scott

From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Rob Hutton
Sent: Wednesday, October 19, 2011 1:51 PM
To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>
Subject: [VoiceOps] Unportable Numbers


We have a customer in Northeast Georgia that currently has their phone service through an ILEC who I have been told will not sign the sharing agreements with the underlying VOIP networks, and therefore no one that I can find has any rate centers in that area. Also, the VOIP carriers have not been willing to do a off network port request, which when refused would allow me to continue forward on a complaint with the regulatory bodies.



The underlying VOIP network companies have told me that they have Local Number Portability departments to work through this stuff, and I need to work with my higher level carriers to get a case opened with their LNP departments before they will talk to me. The higer level carriers are telling me they don't know what to do because they have never run into this before.



Does anyone have any experience working through this mess?



Thanks in advance for your help,

Rob
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