[VoiceOps] Experiences with VoIP and 100+ seat sites

[Jastak, Eric]

Yea, most of our customers can tell the difference between g729 and g711.  When it comes to business calls (as opposed to residential), clarity of the call is even more important!   Some customers demand that we move back to G711 and others just put up with it because of the increased call capacity that goes along with g729.  

We've also found that the quality of the handset sold to the customer can make a huge difference in their acceptance of g711.  Some handsets just excaserbate the poorer quality of g729 calls because the speaker/mic hardware isn't all that clear in the first place.   

________________________________________
From: voiceops-bounces at voiceops.org [voiceops-bounces at voiceops.org] On Behalf Of Anthony Orlando [avorlando at yahoo.com]
Sent: Saturday, February 04, 2012 12:56 PM
To: Alex Balashov
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Experiences with VoIP and 100+ seat sites

Your customers must have bad hearing. There's a major difference.

On Feb 1, 2012, at 11:39, Alex Balashov <abalashov at evaristesys.com> wrote:

> On 02/01/2012 12:33 PM, Carlos Alvarez wrote:
>
>> I completely disagree.  Most of our customers are on g729 and
>> nobody was able to hear the difference when we tested that versus
>> 711.
>
> It comes across in hold music, and other things that fill up more of the acoustic range of the good ol' 3.1 KHz bearer spectrum.
>
> But yeah, on WiMax, that would make sense.
>
> --
> Alex Balashov - Principal
> Evariste Systems LLC
> 260 Peachtree Street NW
> Suite 2200
> Atlanta, GA 30303
> Tel: +1-678-954-0670
> Fax: +1-404-961-1892
> Web: http://www.evaristesys.com/, http://www.alexbalashov.com/
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org
https://puck.nether.net/mailman/listinfo/voiceops

This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.