[VoiceOps] Translation Contacts for Verizon Wireless and Sprint

[Mary Lou Carey]

Thanks! That's typically what I tell people to do, but this time they did it
and they're still having a problem getting it fixed. I've run into
situations before where you don't make it to the right department and
carrier takes the easy way out and tells you it's the other carrier's
problem and they can't do anything about it. Usually if you can get to the
translations department, you can get it fixed right away......it's just a
matter of getting there that is the problem!

 

 

 

Mary Lou Carey

BackUP Telecom Consulting

CLEC Consultant

OFF: 615-791-9969

 

 

From: Frank Bulk [mailto:frnkblk at iname.com] 
Sent: Wednesday, February 15, 2012 7:10 PM
To: 'Mary Lou Carey'; voiceops at voiceops.org
Subject: RE: [VoiceOps] Translation Contacts for Verizon Wireless and Sprint

 

Whenever we turned up a new NXX in a CLEC and the issue was with a Tier 1
wireline or wireless carrier we found it most effective to get an employee
who had a mobile number with them to open a ticket or to ask the calling
customer to open a ticket.  But perhaps that was expedient for us only
because we didn't have direct numbers to their translation departments.

 

Frank

 

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Mary Lou Carey
Sent: Wednesday, February 15, 2012 9:30 AM
To: isp-clec at googlegroups.com; voiceops at voiceops.org
Subject: [VoiceOps] Translation Contacts for Verizon Wireless and Sprint

 

Anyone have the number for the translations department at Verizon Wireless
and Sprint? I have a client whose having routing problems with only Verizon
Wireless and Sprint calls so I'm thinking these two companies haven't added
the new NXX to their routing tables. Any help with contacts would be greatly
appreciated.

 

Mary Lou Carey

BackUP Telecom Consulting

CLEC Consultant

OFF: 615-791-9969

 

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