[VoiceOps] Looking for hosted IVR service provider

[Darren Schreiber]

They kept licensing in place for some of the technology but otherwise sold it off and moved the employees away. They are now part of 24/7.

http://www.zdnet.com/blog/microsoft/microsoft-offloads-some-speech-focused-assets-employees-to-247/11834

I met one of the original guys at the company two weeks ago actually, cool guy. We met for drinks and it turned out he lives on my street. Small world. Sounds like TellMe was a really cool company and transitioning it to 24/7 has successfully breathed a lot of life back into it.




From: Mark Holloway <mh at markholloway.com<mailto:mh at markholloway.com>>
Date: Sunday, September 30, 2012 3:57 PM
To: Ryan Finnesey <ryan at finnesey.com<mailto:ryan at finnesey.com>>
Cc: "VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>" <VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>>
Subject: Re: [VoiceOps] Looking for hosted IVR service provider

It doesn't look like Microsoft sold TellMe.
Microsoft Tellme speech innovation<http://www.microsoft.com/en-us/tellme/>
www.microsoft.com/en-us/<http://www.microsoft.com/en-us/>tellme/
Microsoft Tellme lets people say what they want and get it.



On Sep 27, 2012, at 6:29 PM, Ryan Finnesey wrote:

I think they sold off Tellme.

Sent from my iPad

On Sep 27, 2012, at 6:22 PM, "Mark Holloway" <mh at markholloway.com<mailto:mh at markholloway.com>> wrote:

angel.com<http://angel.com> is quite popular for Hosted IVR. I believe TellMe (acquired by Microsoft) is still offering Hosted IVR services as well.

On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote:

We have a customer who wants to do outbound calling with IVR for surveying purposes.  We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network.  They've asked me to recommend some companies who can do this.  Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.

Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.

--
Carlos Alvarez
TelEvolve
602-889-3003


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