[VoiceOps] Testing DIDs from multiple providers

[Scott Berkman]

What if the reported number rings to a live user?  Need to be careful not to
drive someone's mother or #1 customer crazy with tons of test calls, as that
will likely generate a support call to the terminating carrier.

 

The calling lines should also have valid ANI and CNAM to not make these look
like telemarketer or junk calls, and any user that receives the call(s)
should have an easy means to "opt out" of further tests.

 

Otherwise I think it's a really good idea.

 

As a carrier, I'd also like to be able to see trends regarding what tests
are failing (such as if the system sees that more than X calls to Carrier Y
in a given state/LATA/RC failed in a given time), and perhaps something to
keep from multiple users testing the same called TN over and over.

 

Lastly, I'd want to get a report/notification if someone tested one of my
NPAC assigned TNs (or perhaps subscribed via a portal) and got a failure,
especially across multiple carriers.

 

-Scott

 

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Joshua
Goldbard
Sent: Monday, April 29, 2013 3:56 PM
To: Peter Beckman
Cc: VoiceOps
Subject: Re: [VoiceOps] Testing DIDs from multiple providers

 

Is this something the community would be willing to pay for? 

 

I'd be willing to do more investigation into building a service like this if
there's value here. Would you be willing to pay say $1 to test a DID on say
20 carriers?

 

Cheers,

Joshua

 

Joshua Goldbard

VP of Marketing, 2600hz

 

116 Natoma Street, Floor 2

San Francisco, CA, 94104

415.886.7923 | j at 2600hz.com

 

On Apr 29, 2013, at 12:33 PM, Peter Beckman <beckman at angryox.com> wrote:





As a VoIP provider of numbers, we occasionally get complaints that a number
isn't working, or isn't working for specific callers. The trouble I'm
having is figuring out how to automate a test for this.

I've got an automated test now that makes a test call from a number known
to always ring busy. When my switch sees that CallerID, it plays a busy
signal and records the call in our database so I can have a record of a
successful test. When the number really is broken, that test consistently
fails and I have good data with which I can bug the carrier.

Most VoIP termination providers use Verizon or L3 or another major
provider. Often my DIDs are from them, so the calls always succeed within
the network. Often Verizon and L3 are both working when the customer
complains.

The issue is that sometimes its a cell carrier like Sprint that doesn't
route the number correctly, or even Comcast Business, though a Comcast home
phone successfully called the DID.

Is there any company out there that provides an API that allows me to
submit a request for a test of a number and will try that DID on a bunch of
carriers and report back? I suppose if you aren't the endpoint for that
DID, might be hard to automate, but I have ideas.

Beckman
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/
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