[VoiceOps] Pre-deployment/upgrade and Constant Quality Monitoring

[Ryan Delgrosso]

Ill second the AcmePacket QOS solution. We store QOS stats historically 
in our CDR database per call. It makes reporting for network management 
purposes easy, as well as being able to push this data down to CSR's on 
the front lines to help customers troubleshoot. It does create a bit of 
overhead from a CDR storage perspective but the trade-off is well worth it.

The only thing I have not yet come up with a good solution for is 
measuring audio quality where the far end TDM connection (not on my 
network) is the problem, since packet stats will look clean but the 
audio quality will still be poor due to problems not occurring on the 
packet network.


On 01/20/2013 10:59 AM, Jason L. Nesheim wrote:
> IxLoad is a great tool.  However, I've never found it well suited for post deployment quality monitoring as it's primarily an engineering R&D test tool.  Great for lab environment testing or for troubleshooting a specific load based problem in being experienced but it's not something you can move around much or deploy to a customer site easily.
>
> For post deployment quality monitoring I've used both Empirix XMS and the Acme Packet SBC QoS functionality in different ways with good success.  Emprix is a great tool for overall network quality measurements and signaling data retention and allows a moderately skilled customer service team investigate call quality issues.  On the Acme side, the CDR feed via radius or flat file with the end to end QoS statistics is very useful in building reports, validating SLA compliance, and tasks of this sort.  In my case I used a custom FreeRadius perl module which did some data parsing and fed that into a database in real time for both Acme and Broadworks CDRs.  This provided a good trap and trace tool as well as the database was near real time.
>
> My two cents at least...
>
> --
> Jason Nesheim
> 702-885-0815
>
> ----- Original Message -----
> From: ghenry at suretec.co.uk
> To: voiceops at voiceops.org
> Sent: Sunday, January 20, 2013 12:06:35 PM
> Subject: [VoiceOps] Pre-deployment/upgrade and Constant Quality Monitoring
>
> Hi all,
>
> I was wondering what commercial product folks are using for an automated test suite pre deployment and before upgrade roll outs
>
> I'm also looking for constant monitoring of things like call setup delays, RTP issues, Jitter, MOS,PESQ Echo etc. other than service status checking, for us and to go on our public service status pages.
>
> Had a call about IxLoad already and interested in what others do.
>
> Cheers.
>
> --
> Kind Regards,
>
> Gavin Henry.
> Managing Director.
>
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>
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