[VoiceOps] Pre-deployment/upgrade and Constant Quality Monitoring

[Carlos Alvarez]

+1

On Mon, Jan 21, 2013 at 11:36 AM, Hiers, David <David.Hiers at adp.com> wrote:

> One caveat...
>
> Packet stats are great, as far as they go.  Some of our worst audio
> quality problems have occurred on networks that had perfect packet stats.
>
>
> David
>
>
> -----Original Message-----
> From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
> On Behalf Of Ryan Delgrosso
> Sent: Sunday, January 20, 2013 11:45
> To: voiceops at voiceops.org
> Subject: Re: [VoiceOps] Pre-deployment/upgrade and Constant Quality
> Monitoring
>
> Ill second the AcmePacket QOS solution. We store QOS stats historically in
> our CDR database per call. It makes reporting for network management
> purposes easy, as well as being able to push this data down to CSR's on the
> front lines to help customers troubleshoot. It does create a bit of
> overhead from a CDR storage perspective but the trade-off is well worth it.
>
> The only thing I have not yet come up with a good solution for is
> measuring audio quality where the far end TDM connection (not on my
> network) is the problem, since packet stats will look clean but the audio
> quality will still be poor due to problems not occurring on the packet
> network.
>
>
> On 01/20/2013 10:59 AM, Jason L. Nesheim wrote:
> > IxLoad is a great tool.  However, I've never found it well suited for
> post deployment quality monitoring as it's primarily an engineering R&D
> test tool.  Great for lab environment testing or for troubleshooting a
> specific load based problem in being experienced but it's not something you
> can move around much or deploy to a customer site easily.
> >
> > For post deployment quality monitoring I've used both Empirix XMS and
> the Acme Packet SBC QoS functionality in different ways with good success.
>  Emprix is a great tool for overall network quality measurements and
> signaling data retention and allows a moderately skilled customer service
> team investigate call quality issues.  On the Acme side, the CDR feed via
> radius or flat file with the end to end QoS statistics is very useful in
> building reports, validating SLA compliance, and tasks of this sort.  In my
> case I used a custom FreeRadius perl module which did some data parsing and
> fed that into a database in real time for both Acme and Broadworks CDRs.
>  This provided a good trap and trace tool as well as the database was near
> real time.
> >
> > My two cents at least...
> >
> > --
> > Jason Nesheim
> > 702-885-0815
> >
> > ----- Original Message -----
> > From: ghenry at suretec.co.uk
> > To: voiceops at voiceops.org
> > Sent: Sunday, January 20, 2013 12:06:35 PM
> > Subject: [VoiceOps] Pre-deployment/upgrade and Constant Quality
> > Monitoring
> >
> > Hi all,
> >
> > I was wondering what commercial product folks are using for an
> > automated test suite pre deployment and before upgrade roll outs
> >
> > I'm also looking for constant monitoring of things like call setup
> delays, RTP issues, Jitter, MOS,PESQ Echo etc. other than service status
> checking, for us and to go on our public service status pages.
> >
> > Had a call about IxLoad already and interested in what others do.
> >
> > Cheers.
> >
> > --
> > Kind Regards,
> >
> > Gavin Henry.
> > Managing Director.
> >
> > T +44 (0) 1224 279484
> > M +44 (0) 7930 323266
> > F +44 (0) 1224 824887
> > E ghenry at suretec.co.uk
> >
> > Open Source. Open Solutions(tm).
> >
> > http://www.suretecsystems.com/
> >
> > Suretec Systems is a limited company registered in Scotland.
> > Registered
> > number: SC258005. Registered office: 24 Cormack Park, Rothienorman,
> > Inverurie, Aberdeenshire, AB51 8GL.
> >
> > Subject to disclaimer at http://www.suretecgroup.com/disclaimer.html
> >
> > Do you know we have our own VoIP provider called SureVoIP? See
> > http://www.surevoip.co.uk
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-- 
Carlos Alvarez
TelEvolve
602-889-3003
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