[VoiceOps] 711 relay

[Nathan Anderson]

We only use a CLEC for DIDs, and they deliver us our incoming calls directly via IP/SIP; we have no TDM circuits with them.  Our CLEC does not do termination.  So we use a couple of termination aggregators.  Pretty sure neither one supports N11 services.

-- Nathan 

-----Original Message-----
From: Mike Ray [mailto:mike at astrocompanies.com] 
Sent: Wednesday, March 20, 2013 7:12 PM
To: Nathan Anderson
Cc: voiceops at voiceops.org
Subject: RE: [VoiceOps] 711 relay

Are you sure that your CLEC provider isn't doing this for you?  We do.
CLECs are required to provide this service, and the translations happen in
our switch when you send us an x11 call.  So you shouldn't have to do
anything.



Mike Ray, MBA, CNE, CTE
Astro Companies, LLC
11523 Palm Brush Trail #401
Lakewood Ranch, FL  34202
DIRECT: 941 600-0207
http://www.astrocompanies.com


-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Nathan Anderson
Sent: Wednesday, March 20, 2013 5:26 PM
To: 'voiceops at voiceops.org'
Subject: [VoiceOps] 711 relay

Question for other ITSPs out there: what are you doing for 711 TTY relay
services?

I know so little about this area it's sad.  Are we supposed to either staff
our own relay staff, pass them off to a third-party relay service, or pass
the calls off to a state-provided service?  Can this be done with a
third-party service a-la what 911Enable and friends do for 911 PSAP routing?
What companies out there provide services like this?

If the states you provide service in have an 800 number for connecting to a
state-run relay service, can I simply translate 711 to the appropriate 800
number and terminate the 800 call as I normally would?

Thanks,

-- 
Nathan Anderson
First Step Internet, LLC
nathana at fsr.com
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