[VoiceOps] Fraud

[Deepak Dube]

The PBX was hacked, originating calls to expensive int'l destination -
presumably, a case of revenue share fraud. Have you considered smart tools
that monitor revenue share fraud accurately? Some of them can flag fraud by
identifying unusual calling patterns - in near real-time.

It's like the credit card industry that shuts down the credit if it
suspects unusual purchases.

Hope that helps.




On Wed, Feb 19, 2014 at 5:09 PM, John Curry <John at intelechoice.us> wrote:

> I am new to your site. I was looking in the Archives and saw in November
> 2013 there were some of you who experienced fraud. We had a an Avaya IP
> Office customers system who got hit pretty bad. The customer is treating
> the fraudulent calls like credit card fraud and not taking any
> responsibility. Does anyone have any advice on how to persuade the customer
> take this issue seriously?  His bill was racked up pretty good.  Strangely
> and coincidentally Avaya came out with a security bulletin the end of
> December 2013 on this same issue.  I tried to contact Avaya with no
> response. It seems as though someone has built a sniffer for the Avaya IP
> Offices and gleaning their registrations.
>
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