[VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft

[Jay Stewart]

BroudTouch contains clients, BroadCloud is what clients connect to and includes web collaboration.

To you second point, I can’t  guarantee your service provider, coverage aspects, reliability,  etc,  but yes the technology deploys TCP/IP and of source sends RTP as UDP (Connectionless oriented), so when you connect from tower to tower your broadcasts and IP address get migrated and switch traffic the same.

I can’t speak on behalf of BroadSoft engineering but that have stated in release notes there was more design consideration into the mobility aspect network aspect.  I can affirm this as we’ve deployed both versions.

Jay Stewart
NextOS Sr. Systems Administrator
(480) 426-0099 | jstewart at nextiva.com<mailto:jstewart at nextiva.com>
8800 E. Chaparral Road, Suite 300 | Scottsdale, AZ 85250

From: Colton Conor [mailto:colton.conor at gmail.com]
Sent: Wednesday, July 30, 2014 2:59 PM
To: Jay Stewart
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft

Jay,

So what is the difference between BroadTouch and BroadCloud? I know what Broadworks is.

So you are saying that data connections are maintained and do jump between cell towers? So if am traveling 70MPH down the road using a softphone like BTBC that use the data connection I won't have the call drop? I know cell minutes jump between towers because I have traveled in a truck for hours at a time on a cell phone and the call has not dropped. I have heard that only cell minutes not data jumps.

What makes the new version 20 of the BTBC client do this successfully? Also, whey does Broadsoft have so many versions listed in the Google Play store: https://play.google.com/store/apps/developer?id=BroadSoft,+Inc.&hl=en Are the first four apps the same thing just different versions? I assume 2015 is the latest?

MobileLink looks great to make outbound calls using cellular minutes with your Broadworks number. Does MobileLink do anything for inbound calls from Broadworks? Are you just supposed to use Broadworks Anywhere with answer confirmation for inbound to mobile?

On Wed, Jul 30, 2014 at 4:01 PM, Jay Stewart <jstewart at nextiva.com<mailto:jstewart at nextiva.com>> wrote:
Yes indeed, partial deployment makes it difficult to get all the functionality you are looking for.  Yes the SMS is a separate package, but the point behind this is BroadSoft has three primary product lines:  1)  BroadWorks,  2)  BroudTouch, and BroadCloud which have some overlap and integration into what they consider the overall UC ONE solution.  SMS is part of the BroudTouch product family which includes, Business Communicator, Mobile Link and SMS.

The issues while traveling can exasperate QoS on phone calls when switching from a 4G to 3G for example, however data ‘does’ transfer from one tower to the next.  The newer release of BTBC Client (R20) specifically addresses these issues and have dramatically improved since the initial release 9.0 and 10.0.  I enjoy using my smart phone as my business line (well an SCA).  I use it when I’m working from home, commuting, and hand off from calls.

With that said, I only have experience on a few technologies including BroadSoft BroadWorks.

I wish you well on your search!

Jay Stewart
NextOS Sr. Systems Administrator
(480) 426-0099<tel:%28480%29%20426-0099> | jstewart at nextiva.com<mailto:jstewart at nextiva.com>
8800 E. Chaparral Road, Suite 300 | Scottsdale, AZ 85250

From: Colton Conor [mailto:colton.conor at gmail.com<mailto:colton.conor at gmail.com>]
Sent: Wednesday, July 30, 2014 1:52 PM
To: Jay Stewart
Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft

Jay,

Our provider has partially deployed UC-One. They don't support call through/mobility/SMS functionality though, so we find it limiting so far. Correct me if I am wrong but SMS though Broadsoft is still done the Message Now application that is separate and not integrated with UC-One right?

I like the idea of using cellular minutes as SIP clients on smartphones don't work well especially when traveling. Cellular voice calls jump between towers when traveling in a call, but data does not. I have heard some Broadsoft providers have integrate with Sprint's wireless solution.

On Wed, Jul 30, 2014 at 3:12 PM, Jay Stewart <jstewart at nextiva.com<mailto:jstewart at nextiva.com>> wrote:
Have you tried BroadSoft’s UC One BroudTouch Business Communicator Solution (BTBC).  I don’t know of ones that can top Mobile & Desktop effectively and still deliver an application rich technology.  They also support Mobile Link integrating the cell phone service as well as SMS.  We have deployed he full UC One solution.

Jay Stewart
NextOS Sr. Systems Administrator
(480) 426-0099<tel:%28480%29%20426-0099> | jstewart at nextiva.com<mailto:jstewart at nextiva.com>
8800 E. Chaparral Road, Suite 300 | Scottsdale, AZ 85250

From: VoiceOps [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Colton Conor
Sent: Tuesday, July 29, 2014 7:42 AM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: [VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft

What carrier and service provider multitenant softswitch and pbx systems are on the market today besides Broadsoft? We use a Broadsoft solution today. We like the redundancy that Broadsoft offers, and the fact that it just works. However, they are starting to seriously lack features, and there are too many Broadsoft competitors. We are finding that our Broadsoft offering is no different than Comcast, Verizon, or other local providers that offer Broadsoft services to.

We are really looking for something that integrates well for the mobile worker. The ability to use their cell phone with the service is key for us. The day's of clients buying $300 Polycom IP phones are slowing down. However, people understand the value and are willing to spend $600 on a smartphone.

What commercial solutions are there?


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