[VoiceOps] Pacwest Issues

[Peter E]

We're not connected to PacWest but have seen very similar things with Verizon in the past. It was usually that they turned up a new gateway and started sending calls from it. We would not have a route back to then so they would overflow to another gateway (the second call) but never CANCEL'd the first, so you now have two distinct calls but only one (generally the second call) with audio. 

I'll be curious to see if it is something similar.

On Jun 11, 2014, at 11:15 AM, Lee Riemer <LRiemer at bestline.net> wrote:

We’ve had complaints from customers this morning where they get multiple calls around the same time with no audio from the same number.  After comparing the call records for different customers, they all lead to Pacwest.  Anyone seeing similar issues?  It’s like the calls are being retried from Pacwest but appear as separate new calls to us.  Seen multiples of 3 to 5 calls.  Started around 8:30-9am central.
 
Thanks,
 
Lee
 
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