[VoiceOps] Call established before audio path

Brian Taylor briant at socket.net
Fri Jun 13 12:07:18 EDT 2014

We have customers who are reporting that when people call into them that 
the beginning of the greeting is not being heard.
It appears that the phones think the call is ready before there is a 
complete audio path. We see this the most on calls that come in from the 
PSTN. Long distance or toll free calls are the worst.
We have a Broadworks system that uses Lucent 5010 (Telica) switches for 
the connections to the PSTN.
The symptom seems to be very similar for all of our PSTN connections, to 
multiple carriers.

I'm just curious if anyone has any experience with this problem, or if 
anyone has any suggestions to get to the bottom of the issue.

Any assistance or inspiration would be greatly appreciated.

Thank you,
Brian Taylor
Socket Telecom, LLC
brian at socket.net

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