[VoiceOps] HIPAA compliance

[Peter Rad.]

On 6/25/2014 12:08 AM, David Wessell wrote:
> The actual phone calls fall out of the realm of HIPAA. However 
> voicemails, call recordings, and anything similar are all considered 
> to be PHI. A vendor would need to be willing to sign a BAA and assume 
> a large liability in fines if any PHI from the above is exposed.
>
> dw
>
>
DW is correct.  VM, efax, and other areas where the call which may 
contain ePHI should be secure and encrypted in storage.

A Business Associate Agreement spells out responsibilities, so you could 
give one that in fact limits your liability.

Much of the ePHI spillage is at the doctors' ends - the smartphones, 
speakerphones, transcription recordings, etc.
Many HITECH experts claim the iPhone is the weakest link.

- Peter


> On Tue, Jun 24, 2014 at 11:51 PM, Alex Balashov 
> <abalashov at evaristesys.com <mailto:abalashov at evaristesys.com>> wrote:
>
>     On 06/24/2014 11:17 PM, Ujjval Karihaloo wrote:
>
>         Hi Team Voiceops:
>
>             What is needed for an ITSP to be HIPPA complaint? Sounds
>         like a
>         really dark grey area!
>
>
>     The claim "we are HIPPA compliant".
>
>     -- 
>     Alex Balashov - Principal
>     Evariste Systems LLC
>     Tel: +1-678-954-0670 <tel:%2B1-678-954-0670>
>     Web: http://www.evaristesys.com/, http://www.alexbalashov.com/
>
>     Please be kind to the English language:
>
>     http://www.entrepreneur.com/article/232906
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