[VoiceOps] PDD: What's acceptable?

[David Wessell]

I'm curious how everyone handles this.. Do you run reports and open tickets
proactively with vendors that have high PDD? Do you just wait for clients
to complain and than address specific numbers?

I've recently been thinking about running reports and everything over 10
seconds gets reported to the vendor in question. But I don't want them to
hate me.

Thanks
David

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