[VoiceOps] Level 3 bad audio - packet loss in Southern California

[Tim Glen]

I’m experiencing issues with level 3 now too.   Im in PHL and traceroutes are timing out and users are reporting connectivity issues.

I don’t see anything on L3’s portal though.

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  vlan112.vss.asinetwork.local [172.25.112.1]
  2    <1 ms    <1 ms    <1 ms  **removed***
  3     3 ms     3 ms     3 ms  vlan276.car1.philadelphia1.level3.net [4.59.140.97]
  4     3 ms     3 ms     3 ms  ae-3-3.bar1.philadelphia1.level3.net [4.69.153.93]
  5     3 ms     4 ms     3 ms  ae-11-11.bar2.philadelphia1.level3.net [4.69.153.90]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    17 ms    22 ms    27 ms  ae-4-90.edge1.NewYork1.Level3.net [4.69.155.206]
  9     5 ms     6 ms     6 ms  Google-level3-3x10G.NewYork.Level3.net [4.68.70.54]
10    15 ms    13 ms    15 ms  216.239.50.108
11     6 ms    11 ms    24 ms  209.85.246.4
12    16 ms    16 ms    19 ms  209.85.249.11
13    18 ms    22 ms    23 ms  72.14.235.10
14    17 ms    20 ms    25 ms  72.14.234.55
15     *        *        *     Request timed out.
16    34 ms    32 ms    48 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of David Wessell
Sent: Monday, October 20, 2014 4:05 PM
To: Jay Hennigan
Cc: VoiceOps
Subject: Re: [VoiceOps] Level 3 bad audio - packet loss in Southern California

I have no definitive confirmation as I haven't been able to grab a packet capture on any reported calls. However I have had much the same reports.

Thanks
David

On Mon, Oct 20, 2014 at 3:54 PM, Jay Hennigan <jay at west.net<mailto:jay at west.net>> wrote:
We're getting reports of choppy audio to numerous Level 3 gateways from
So. Cal.  Our connection to them is at One Wilshire.  Anyone else seeing
this?


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