[VoiceOps] Level 3 bad audio - packet loss in Southern California

Tim Glen tglen at asicentral.com
Mon Oct 20 16:33:31 EDT 2014

Ujjval , you are right.


Event Ticket ID
8491561                Event Summary
Voice and IP Network Event ~ Multiple Markets (Formerly Seattle, WA)
Active   Market Area Affected
Multiple Markets (Formerly Seattle, WA)
Create Date
10/20/2014 3:44 PM        Last Updated
10/20/2014 8:20 PM
Ticket Age
4 Hours 39 Minutes

10/20/2014 8:11 PM GMT
The IP NOC has advised that the impacted VPN IP traffic has been stabilized utilizing all of the capacity leftover after the fiber cut.  The IP NOC has also optimized the DIA traffic flow within the limitations of the reduced capacity.  The Transport NOCs investigation to isolate alternate routes for this impacted IP traffic is ongoing.  The IP NOC has advised that all of the IP traffic impacted by this issue will remain unstable until the damaged fiber is repaired.   The Transport NOC has advised that a 5 foot section of cable will need to be replaced during the fiber repair.  The replacement cable has been delivered to the failure site and an excavation crew has exposed the handhole closest to the damage.  The Field Crew is now beginning to test and proof the conduit in preparation for the ensuing fiber repair. There is ETTR for the fiber damage at this time.

10/20/2014 7:10 PM GMT
The IP NOC continues to work with the Transport NOC to develop additional services routes so the impacted IP traffic can be migrated to relieve some overutilization. Simultaneously, the Transport NOC has advised that Field Services have arrived onsite and are now assessing the damage while working develop a repair strategy for this case. This is no ETTR for this case at this time.

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Ujjval Karihaloo
Sent: Monday, October 20, 2014 4:27 PM
To: David Wessell
Cc: VoiceOps
Subject: Re: [VoiceOps] Level 3 bad audio - packet loss in Southern California

Known issue .
it's reported on the level3 network events page on their portal for today.
Still unresolved as of 1:30 PM mountain time

Ujjval K

On Oct 20, 2014, at 2:04 PM, David Wessell <david at ringfree.biz<mailto:david at ringfree.biz>> wrote:
I have no definitive confirmation as I haven't been able to grab a packet capture on any reported calls. However I have had much the same reports.


On Mon, Oct 20, 2014 at 3:54 PM, Jay Hennigan <jay at west.net<mailto:jay at west.net>> wrote:
We're getting reports of choppy audio to numerous Level 3 gateways from
So. Cal.  Our connection to them is at One Wilshire.  Anyone else seeing

Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net<mailto:jay at impulse.net>
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323<tel:805%20884-6323> - WB6RDV
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David Wessell / President
828-575-0030 x101/ david at ringfree.biz<mailto:david at ringfree.biz>

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