[VoiceOps] Preventing calls to cell phones with guaranteed accuracy

[Matthew Crocker]

Depending on your switch you should be able to build a profile for the customer and reject calls going to cell phone LRN providers.  

Personally, I wouldn’t take on the liability of guaranteeing their auto-dialer only calls landlines.   You would end up being sued if you make a mistake.  IMHO, let them manually dial or find a list scrubbing company that actually works.

—

Matthew Crocker
President - Crocker Communications, Inc.
Managing Partner - Crocker Telecommunications, LLC
E: matthew at corp.crocker.com
E: matthew at crocker.com


> On Aug 18, 2015, at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
> 
> I have a customer in market research who is legally required to manually dial calls to cell phones.  Right now they are considering abandoning all of their auto/predictive dialer software and going to manual dial for everything, because the list-scrubbing services have been shown to be inaccurate.  There are extreme penalties for auto-dialing a cell phone, and "best effort" is NOT a defense to this, at all.  For example, Gallup just settle a claim for $12M.
> 
> So they need a totally accurate way to prevent a cell phone call from originating from their dialer.  The only thing I can think of is some sort of LRN dip + LRN-to-carrier-type response.  One of their people talked to Neustar, but didn't get great answers because he doesn't really understand telephony.  Before I get in touch with Neustar, I thought I'd see if people here have some ideas.
> 
> If you provide a commercial product for this, please feel free to tell me so on or off list, the customer is willing to pay for the service and we're open to all options.  I don't have a budget number yet but manual dialing is going to cost them quite a bit for some types of studies.
> 
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