[VoiceOps] VoiceOps Digest, Vol 68, Issue 15

Wed Feb 25 13:45:32 EST 2015

Update to my L3 ticket:

"Contact method: EMAIL & PORTAL
Client contacted: NOC
Update provided:  Client reported experiencing Dead air on TF calls routing over the Dallas NBS.
Next action: Level3 IP found SONUS INVITES were not reaching the clients.
This issue has been cleared at this time.
Approximate time frame of occurrence 15:50-17:16 GMT.

Level3 Engineers are currently investigating why the traffic was not offered to the client's network. 

We will provide additional information as we receive it.

At this time the issue has been cleared and calls are completing.
Thank you,
Service Assurance
Level(3)Communications"

Best Regards,

Jeff Hanslik

(813) 933-6767 x2127
jeff.hanslik at pressone.net

"Enjoy today . . . it won't come back"

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of voiceops-request at voiceops.org
Sent: Wednesday, February 25, 2015 1:42 PM
To: voiceops at voiceops.org
Subject: VoiceOps Digest, Vol 68, Issue 15

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Today's Topics:

   1. Re: Level 3 Issues (Mauricio Lizano)
   2. Re: Level 3 Issues (Michael Lunsford)
   3. Re: Level 3 Issues (Ujjval Karihaloo)
   4. Re: Level 3 Issues (Mauricio Lizano)

----------------------------------------------------------------------

Message: 1
Date: Wed, 25 Feb 2015 12:11:44 -0600
From: Mauricio Lizano <mauricio.lizano at gmail.com>
Cc: "VoiceOps at voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Level 3 Issues
Message-ID:
	<CAOc2wFYbCtgss_tVx=8CbQtbPwkKAPTQ1Vaxbibn51s1P607uA at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

I'm seeing stuff normalize. Is everybody else seeing the same? Has anybody
gotten a response from Level 3?

Thanks,
Mauricio

On Wed, Feb 25, 2015 at 11:24 AM, Zak Rupas <zak at simplesignal.com> wrote:

> anyone engaged with Level 3 TAC being told any updates or reason why? I
> keep calling and get robo responses
>
> Zak Rupas
> VoIP Engineer
> *SimpleSignal*
> Anywhere: 303-242-8606
>
>
>
>
> On Wed, Feb 25, 2015 at 10:18 AM, Feby Francis <feby.francis at crosstel.com>
> wrote:
>
>> Looks like Level-3 inbound TF service is down for last 30 min.
>>
>>
>>
>> Anyone else with same problem.
>>
>>
>>
>> Feby Francis
>>
>>
>>
>> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Michael
>> Jacobs
>> *Sent:* Wednesday, February 25, 2015 12:06 PM
>> *To:* voiceops at voiceops.org
>> *Subject:* [VoiceOps] Level 3 Issues
>>
>>
>>
>> Anyone else having a large issue with Level 3?
>>
>> _______________________________________________
>> VoiceOps mailing list
>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>

-- 
Mauricio Lizano
8821-6575
http://cr.linkedin.com/pub/mauricio-lizano/14/162/5b5
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Message: 2
Date: Wed, 25 Feb 2015 17:38:50 +0000
From: Michael Lunsford <michael at gogreencloud.com>
To: Zak Rupas <zak at simplesignal.com>
Cc: "VoiceOps at voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Level 3 Issues
Message-ID: <8F0AEF0A-8E4C-449A-8EAA-7A444783834F at gogreencloud.com>
Content-Type: text/plain; charset="us-ascii"

We had inbound TF failures from the Level3 Dallas NBS from approx 11:10 EDT to 12:20 EDT.

On Feb 25, 2015, at 12:24 PM, Zak Rupas <zak at simplesignal.com<mailto:zak at simplesignal.com>> wrote:

anyone engaged with Level 3 TAC being told any updates or reason why? I keep calling and get robo responses

Zak Rupas
VoIP Engineer
SimpleSignal
Anywhere: 303-242-8606

[https://docs.google.com/uc?export=download&id=0B4JIPE-HkXDaSERnbENRU05fSVE&revid=0B4JIPE-HkXDaVTZyVzZZZy9SUFZ0Rjl2NlNJRWNuclJLWjZrPQ]

On Wed, Feb 25, 2015 at 10:18 AM, Feby Francis <feby.francis at crosstel.com<mailto:feby.francis at crosstel.com>> wrote:
Looks like Level-3 inbound TF service is down for last 30 min.

Anyone else with same problem.

Feby Francis

From: VoiceOps [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Michael Jacobs
Sent: Wednesday, February 25, 2015 12:06 PM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: [VoiceOps] Level 3 Issues

Anyone else having a large issue with Level 3?

_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>
https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________
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VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>
https://puck.nether.net/mailman/listinfo/voiceops

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Message: 3
Date: Wed, 25 Feb 2015 11:26:03 -0700
From: Ujjval Karihaloo <ujjval at simplesignal.com>
To: Michael Lunsford <michael at gogreencloud.com>, Zak Rupas
	<zak at simplesignal.com>
Cc: "VoiceOps at voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Level 3 Issues
Message-ID: <90145fd7d56351e7f7c231c8d9f61499 at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Yes, matches our time window.

Level3 did a very poor job managing this. NO network events still posted on
their portal and NOC had no idea, while their team was obviously working to
fix it in the background.

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Michael
Lunsford
*Sent:* Wednesday, February 25, 2015 10:39 AM
*To:* Zak Rupas
*Cc:* VoiceOps at voiceops.org
*Subject:* Re: [VoiceOps] Level 3 Issues

We had inbound TF failures from the Level3 Dallas NBS from approx 11:10 EDT
to 12:20 EDT.

On Feb 25, 2015, at 12:24 PM, Zak Rupas <zak at simplesignal.com> wrote:

anyone engaged with Level 3 TAC being told any updates or reason why? I
keep calling and get robo responses

Zak Rupas
VoIP Engineer
*SimpleSignal*
Anywhere: 303-242-8606

On Wed, Feb 25, 2015 at 10:18 AM, Feby Francis <feby.francis at crosstel.com>
wrote:

Looks like Level-3 inbound TF service is down for last 30 min.

Anyone else with same problem.

Feby Francis

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Michael
Jacobs
*Sent:* Wednesday, February 25, 2015 12:06 PM
*To:* voiceops at voiceops.org
*Subject:* [VoiceOps] Level 3 Issues

Anyone else having a large issue with Level 3?

_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org
https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org
https://puck.nether.net/mailman/listinfo/voiceops
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Message: 4
Date: Wed, 25 Feb 2015 12:41:56 -0600
From: Mauricio Lizano <mauricio.lizano at gmail.com>
Cc: "VoiceOps at voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Level 3 Issues
Message-ID:
	<CAOc2wFZ3mYhpk2D3K1pSJ2NtJVvWBMxLfTNOfmLAwL-bqiQHOA at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

That, or the problem fixed itself and Level 3 is just now starting to
realize they had an issue an hour ago. :)

On Wed, Feb 25, 2015 at 12:26 PM, Ujjval Karihaloo <ujjval at simplesignal.com>
wrote:

> Yes, matches our time window.
>
>
>
> Level3 did a very poor job managing this. NO network events still posted
> on their portal and NOC had no idea, while their team was obviously working
> to fix it in the background.
>
>
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Michael
> Lunsford
> *Sent:* Wednesday, February 25, 2015 10:39 AM
> *To:* Zak Rupas
> *Cc:* VoiceOps at voiceops.org
> *Subject:* Re: [VoiceOps] Level 3 Issues
>
>
>
> We had inbound TF failures from the Level3 Dallas NBS from approx 11:10
> EDT to 12:20 EDT.
>
>
>
>
>
> On Feb 25, 2015, at 12:24 PM, Zak Rupas <zak at simplesignal.com> wrote:
>
>
>
> anyone engaged with Level 3 TAC being told any updates or reason why? I
> keep calling and get robo responses
>
>
> Zak Rupas
> VoIP Engineer
> *SimpleSignal*
> Anywhere: 303-242-8606
>
>
>
>
>
> On Wed, Feb 25, 2015 at 10:18 AM, Feby Francis <feby.francis at crosstel.com>
> wrote:
>
> Looks like Level-3 inbound TF service is down for last 30 min.
>
>
>
> Anyone else with same problem.
>
>
>
> Feby Francis
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Michael
> Jacobs
> *Sent:* Wednesday, February 25, 2015 12:06 PM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Level 3 Issues
>
>
>
> Anyone else having a large issue with Level 3?
>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>

-- 
Mauricio Lizano
8821-6575
http://cr.linkedin.com/pub/mauricio-lizano/14/162/5b5
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End of VoiceOps Digest, Vol 68, Issue 15
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