[VoiceOps] Lack of Quality Industry-wide

[Aryn Nakaoka 808.356.2901]

Is there a centralized report of Tier 1 ISPs? It would be great to know who
has the best performance... I think mass data like that would be difficult
to analyze.

Something similar to http://www.internettrafficreport.com/ - not sure what
this really shows...







Aryn H. K. Nakaoka
anakaoka at trinet-hi.com

Direct: 808.356.2901
Fax : 808.356.2919

Tri-net Solutions
733 Bishop St. #1170
Honolulu, HI 96813
http://www.trinet-hi.com

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On Tue, Oct 6, 2015 at 5:14 PM, Ivan Kovacevic <
ivan.kovacevic at startelecom.ca> wrote:

>
>
> What would help, and what has been done in other industries (think JD
> Power, Gartner… ok maybe not Gartner) is to have this data aggregated and
> available to view as a part of an industry report.
>
>
>
> So that you can look at Cheap-o-voip.com and say…. “The rates sure look
> good, but their PDD, completion, etc are dismal, I’ll pass”…  That would
> quickly help separate the good from the bad and hopefully drive the
> industry overall to improve those key metrics. I would pay for that sort of
> report, just to avoid wasting time on duds. Or… I would be open to sharing
> data, either as summary data or sanitized CDRs to help drive that sort of
> database.
>
>
>
> Now… if we could only agree on what the key metrics are... it seems that
> everyone has a different measuring stick.
>
>
>
> Best Regards,
>
>
>
> Ivan Kovacevic
>
> Vice President, Client Services
>
> Star Telecom | www.startelecom.ca | SIP Based Services for Contact
> Centers
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Pete
> E
> *Sent:* Tuesday, October 06, 2015 5:14 PM
> *To:* Peter Beckman <beckman at angryox.com>
> *Cc:* VoiceOps <voiceops at voiceops.org>
> *Subject:* Re: [VoiceOps] Lack of Quality Industry-wide
>
>
>
> Ditto. We do the same, but it doesn't get us very far. We've recently
> fired two carriers for performance.
>
>
>
> On Tue, Oct 6, 2015 at 12:34 PM, Peter Beckman <beckman at angryox.com>
> wrote:
>
> That's a great story Anthony! It's similar to my issues. I already do this
> for termination. DID and SMS issues are more difficult to manage. And the
> issues you have with one carrier that drives you to mass port your DIDs
> that you hope to escape start happening with your new carrier.
>
> I wish carriers would have the same level of visibility in their service
> and infrastructure as you seemed to have with Intellisight, and then fix
> the problems proactively when they find them.
>
>     "What gets measured gets managed."
>
> So true. So elusive in this business.
>
> Beckman
>
> On Tue, 6 Oct 2015, Anthony Orlando wrote:
>
> You are correct Peter.  It's a  constant struggle.  For years I used a
> product from Empirix called Intelisight.  It gave us the ability to
> monitor carriers (and other managed objects) with defined sets of KPI's.
>  Once I saw a carrier have issues (PDD, quality, excessive 503's) I used
> to call them and tell them they had a problem.  Hours or days later they
> would resolve.  I got away from that practice and just routed around
> them.   Funny how they notice that.  Once the issue was resolved I put
> them in a penalty box and slowly added traffic.  Once they realized I was
> measuring their performance and there would be financial repercussions
> it's amazing how the quality of their under lying carriers improved.  My
> carrier ticket count dropped by 25-30%.
>
>
>
> ---------------------------------------------------------------------------
> Peter Beckman                                                  Internet Guy
> beckman at angryox.com
> http://www.angryox.com/
> ---------------------------------------------------------------------------
>
>
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