[VoiceOps] Full Mesh Voice and SMS Testing

Peter Beckman beckman at angryox.com
Tue Sep 29 20:31:19 EDT 2015

I'm curious how people test Voice and SMS connectivity for their DIDs, and
how often these tests are done.

I currently have a system in place that tests Voice connectivity using a
specific valid-but-unused CallerID value, and I place calls through off-net
carriers to my DIDs in order to ensure call completion.

Additionally I am using an off-net SMS provider to test that SMS
connectivity works to my DIDs.

Is anyone doing regular, ongoing, full mesh tests for Voice and SMS
connectivity? E.g. For a Verizon DID, you might do a test call from AT&T,
AT&T Wireless, Sprint, T-Mobile, Level3, Comcast, CenturyLink, Cox, Charter,
Windstream, Frontier.

For SMS, you might test from the big 4 plus an offnet SMS provider like
Plivo, Twilio, Nexmo, etc.

I'd love to hear how you ensure high quality customer experience behind the
scenes, fixing problems BEFORE the customer knows there is one. Obviously
an incoming call or SMS to a DID is usually enough to not warrant a test.
But for quiet DIDs, what do you do?

Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/

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