[VoiceOps] VoIP Monitor - How do you roll ?

[Geoffrey Mina]

Most states in the US have single party consent laws where at least 1 party needs to know if the calls are being recorded. Some have 2 party consent.

Otherwise it's pretty much an unauthorized wire tap.

On Feb 11, 2016, at 12:11 PM, Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> wrote:

Doesn't anyone else see a major privacy/compliance/legal issue with capturing all packets?  We only record if a customer explicitly allows us as part of a problem complaint.

Anyway, that's my answer...only do it when necessary.


On Thu, Feb 11, 2016 at 11:45 AM, Christopher Aloi <ctaloi at gmail.com<mailto:ctaloi at gmail.com>> wrote:
Hey Everyone -

I know many of you are happy VoIP monitor customers, I am too !

Currently I have a "capture" node deployed in my three data centers pushing packets back to a centralized DB/GUI instance.  I hit some bottle necks around disk storage on the central instance and lost packets on the remote capture nodes.  I'm in the market for some new hardware to tidy this up a bit, curious - what does your deployment look like?  what type of hardware are you using?  do you split your capturing up (send/receive) or have any other hardware tips?

Thanks -

- Chris


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