[VoiceOps] VoIP Innovations reliability

Thu Mar 17 20:54:44 EDT 2016

Ahem… <stands on the soap box>

At a risk of this not being a popular point of view… I view issues with
VoIP Innovations as being largely self-inflicted.

Not only on part of VoIP Innovations (no relationship) who, as it appears,
could have designed and communicated the DR better; but also on part of
people complaining about the outage. You are using a non-guaranteed
service. No SLAs, no promises, no commitments. If stuff like this happens,
it is only because it is to be expected. No one can guarantee the quality
of Internet between your IP and most other IPs on the Internet. That’s the
reality. And if you are relying on a non-guaranteed service, you should at
least have contingencies to move traffic quickly (CIC TFNs) or reroute
(outbound).

And where that’s not possible (DIDs), having a dedicated data link covered
by SLAs may be more appropriate.

And if you are porting your services to another provider with whom you will
also interconnect over the Internet, if I was your client, I would be
looking elsewhere. Unless your clients are not looking for a guaranteed
100% (or 99% or whatever) uptime. In which case, staying with VoIP
Innovations is just fine…

And I know the response will likely be that it isn’t economically feasible
to get dedicated connectivity, but by making that argument you are just
saying that your business (and your clients’ business) doesn’t require a
guaranteed level of uptime.

And either your clients have made this decision knowingly, in exchange for
cost savings (in which case you are still delivering what you promised) or
you made this decision on behalf of your clients unbeknownst to them, in
which case you are up a creek… because this is either going to happen again
and you will have to justify yet again why their services are down, or
you’ll have to pony up the cost of a dedicated connection without being to
recover it from your’ clients’ service fees. Either way, it wasn’t a good
idea in the first place and it isn’t VoIP Innovation’s fault, unless they
mislead you by saying Internet communication is infallible, and you
believed it… I have a bridge to sell you.

<ducks>

Best Regards,

Ivan Kovacevic

Vice President, Client Services

Star Telecom | www.startelecom.ca | SIP Based Services for Contact Centers

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Anthony
Orlando via VoiceOps
*Sent:* Thursday, March 17, 2016 8:09 PM
*To:* Paul Timmins <paul at timmins.net>
*Cc:* voiceops at voiceops.org
*Subject:* Re: [VoiceOps] VoIP Innovations reliability

I get it Paul. It's just a shame the terrorists win. Too bad we can't put a
bounty on their sorry asses.

Sent from my iPhone

On Mar 17, 2016, at 6:55 PM, Paul Timmins <paul at timmins.net> wrote:

Sadly, assassins win if i stop breathing, so if someone starts to choke me,
I fight it the best I can and run away at my earliest opportunity.

On 03/17/2016 07:38 PM, Anthony Orlando via VoiceOps wrote:

It's a shame we can't support them. This could be anyone of us. Hackers win
if you port away.

Sent from my iPhone

On Mar 17, 2016, at 5:43 PM, Robert Johnson <fasterfourier at gmail.com> wrote:

Their primary SBC and DR IP are both in the same IP netblock, so whenever
the DDOS hits, both IPs are affected. The past few outages have involved
80% packet loss or so to both hosts, so some calls do make their way
through, and plenty of wierdness ensues when an INVITE makes its way
through but not the OK on the way back.

Can't wait to get our numbers ported out.

On Thu, Mar 17, 2016 at 6:27 PM, Nate Burke <nate at blastcomm.com> wrote:

Annnd they're down again.

On 3/17/2016 5:14 PM, Nate Burke wrote:

6 calls from 4 different CID numbers.  All within 3 minutes.

On 3/17/2016 4:58 PM, Nathan Anderson wrote:

Yesterday I definitely saw calls coming from the DR IP in my logs, but I
had not yet added that IP as a peerin our SBC.  I'll have to comb through
logs today to see if we got any.

Are you saying that the multiple calls you saw coming to your desk were all
from the same number?  If I had to guess, their side probably sent
continuous INVITEs to you when it failed to get back an OK for any of them
(not that you weren't sending back OK, but that their either didn't reach
their SBC or did not reach it in a timely manner).

-- Nathan

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org
<voiceops-bounces at voiceops.org>] *On Behalf Of *Jeff Waddell
*Sent:* Thursday, March 17, 2016 2:53 PM
*To:* Nate Burke
*Cc:* voiceops at voiceops.org
*Subject:* Re: [VoiceOps] VoIP Innovations reliability

That is the issue a lot of our customers are reporting - where multiple
calls are sent....

On Thu, Mar 17, 2016 at 5:49 PM, Nate Burke <nate at blastcomm.com> wrote:

I didn't see any traffic increment on the DR IP Address in my firewall
rules, but this was odd.  During the 15 minute period, I had probably 5 or
6 simultaneous calls ring into my desk.  I normally only take a handfull of
calls a day.

On 3/17/2016 4:39 PM, Jeff Waddell wrote:

We implemented it too - I haven't checked to see if any traffic was sent
across it

On Thu, Mar 17, 2016 at 5:20 PM, Nate Burke <nate at blastcomm.com> wrote:

Only 15 Minutes this time though.  I had implemented the Disaster Recover
Trunk as mentioned previously, but I didn't seem to be getting any calls
completed through it.

On 3/17/2016 4:16 PM, Shripal Daphtary wrote:

Down again!

Thanks,

Shripal

On Mar 16, 2016, at 9:50 AM, Nate Burke <nate at blastcomm.com> wrote:

Looks like it just came back up for me.  Just over 30 min.

Nate

On 3/16/2016 8:45 AM, Shripal Daphtary wrote:

We are experiencing an outage as well.

Thanks,

Shripal

On Mar 16, 2016, at 9:36 AM, Nate Burke <nate at blastcomm.com> wrote:

Problems again this morning?  Looks to be acting the same as it has been.

On 3/11/2016 6:00 PM, Alexander Lopez wrote:

I added them to our monitoring platform, stated getting alarms this past
hour or so.

Up and down.

-------- Original message --------
From: Nathan Anderson <nathana at fsr.com> <nathana at fsr.com>
Date: 3/11/2016 6:31 PM (GMT-05:00)
To: 'Nate Burke' <nate at blastcomm.com> <nate at blastcomm.com>,
voiceops at voiceops.org
Subject: Re: [VoiceOps] VoIP Innovations reliability

...aaaaaand we're back.

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org
<voiceops-bounces at voiceops.org>] On Behalf Of Nathan Anderson
Sent: Friday, March 11, 2016 3:30 PM
To: 'Nate Burke'; voiceops at voiceops.org
Subject: Re: [VoiceOps] VoIP Innovations reliability

It *feels* like they are under attack again, since I get a response to a
ping once every 20 or so.

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org
<voiceops-bounces at voiceops.org>] On Behalf Of Nathan Anderson
Sent: Friday, March 11, 2016 3:28 PM
To: 'Nate Burke'; voiceops at voiceops.org
Subject: Re: [VoiceOps] VoIP Innovations reliability

Confirmed.

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org
<voiceops-bounces at voiceops.org>] On Behalf Of Nate Burke
Sent: Friday, March 11, 2016 3:26 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] VoIP Innovations reliability

Anyone else show them down again right now?  My traceroutes aren't even
leaving Chicago.  Dying at a Chicago hop on Level3.

Nate

On 3/6/2016 6:50 PM, Nathan Anderson wrote:
> Did anybody else just suffer another 45-minute-ish long outage from about
4:00p PST to 4:45p PST (ending about 5 minutes ago)?
>
> -- Nathan
>
> -----Original Message-----
> From: frnkblk at iname.com [mailto:frnkblk at iname.com <frnkblk at iname.com>]
> Sent: Sunday, March 06, 2016 4:43 PM
> To: Nathan Anderson; voiceops at voiceops.org
> Subject: RE: VoIP Innovations reliability
>
> More here: http://blog.voipinnovations.com/blog
>
> Frank
>
> -----Original Message-----
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org
<voiceops-bounces at voiceops.org>] On Behalf Of Nathan
> Anderson
> Sent: Tuesday, March 01, 2016 8:27 PM
> To: voiceops at voiceops.org
> Subject: [VoiceOps] VoIP Innovations reliability
>
> Holy schlamoly.  Anybody else use them here and being handed outage after
> outage over the last 2 days?  Seriously thinking at this point about doing
> something else.  This is ridiculous.
>
> I desperately need sleep and if my cell goes off one more time...
>
> -- Nathan
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org
https://puck.nether.net/mailman/listinfo/voiceops
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20160317/94478795/attachment-0001.html>