[VoiceOps] Recording Audio for Troubleshooting

[Peter Fabian]

I know that many providers capture voice traffic (RTP) for troubleshooting
purposes, despite the various privacy laws that are in place against
wiretapping.

We are planning to have a legal review of our rights and responsibilities
regarding this practice. In preparation for that, I want to identify what
regulations are being cited in defense of being able to capture and review
this traffic? What restrictions do people follow when doing these captures?
Are limited retention times enforced?

Assuming that a justification for initiating the capture is required, what
qualifies, and do you need to retain records of the justification?

We are located in the US and only provide services to US customers, so
rules relevant to operation in the United States are what I am interested
in.

We will obviously look to our own legal counsel for direction, and not take
any information provided here as legal advise.


Thanks

Pete
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