[VoiceOps] Fax ATAs/devices

Ball, Jared Jared.Ball at cdk.com
Thu Apr 27 23:11:23 EDT 2017

Not providing fax still leaves the local telco with one foot in the door. Also, if you are not careful the one pots line a business gets for faxing is likely to get published as their main number.

-------- Original Message --------
Subject: [VoiceOps] Fax ATAs/devices
From: Carlos Alvarez <caalvarez at gmail.com>
Date: Apr 27, 2017, 2:31 PM
To: voiceops at voiceops.org
Fax is dead.  Long live fax.

We've resisted supporting it, but customers still need it on occasion, and they hate having a separate landline carrier just for a fax line.  So I'm wondering what others here use successfully to provide their customers with a "fax line" to a physical machine.  We would only use a handful of them, and only with our customers who have a fully managed service (IE, 2-3ms connection directly to us over MPLS).  We run Asterisk and pass T.38 to a few carriers.  We currently do fax to e-mail inbound on Asterisk with no issues.

Volume is very light, maybe 3-5 per day per customer, so things like the Vitelity FaxEnable don't make economic sense ($25/mo unlimited our cost).

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