[VoiceOps] 911 testing

[Darren]

Most providers support 811 or 933 which reads back the Caller ID and configured address to you. This is what we advise our clients do. We also make sure, configuration-wise, that our rules that route to 811/933 are the same exact rule sets as 911. System-wide, we periodically test 911 ourselves after calling an approved PSAP number first to verify no active emergency is ongoing (Dash will show you the PSAP’s non-emergency number so you can reach a supervisor first and advise of testing).

From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com>
Date: Thursday, December 28, 2017 at 10:20 AM
To: "voiceops at voiceops.org" <voiceops at voiceops.org>
Subject: [VoiceOps] 911 testing

Do you have your customers do a 911 test?  And if so, what procedure do you advise?  Some cities don't care if you call 911 and say it's not an emergency, others, like NYC, will flip their shit (I've been told).  I'm updating all of our new-client testing docs and trying to figure out a solution that works anywhere.

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