[VoiceOps] Escalating a problem with a Cox routing error

Carlos Alvarez caalvarez at gmail.com
Thu Feb 16 15:19:41 EST 2017

We have a customer who ported us/Onvoy from Cox.  Nobody in the local area
with Cox lines can call them, so clearly they didn't remove the numbers
from their switch.  But their NOC is in Vegas, and they *can* call these
numbers.  So they claim there's no problem on their end.  Onvoy says they
never see these calls, so clearly it's a Cox issue.  Cox won't really
respond to me much because I'm not their customer.

Any ideas?
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