[VoiceOps] Escalating a problem with a Cox routing error

[Izzy Goldstein - TeleGo]

​provide CPX NOC the Call Examples of the calls that dont work
they can track why that COX customer couldn't place the call​

also sometimes re-advertising the TN with the LRN can help

On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:

> They seemed very unhappy with that suggestion, so I was looking for other
> options.  They are lawyers, and don't want to ask their customers to do
> work for them.
>
>
> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <myaklin at firstlight.net>
> wrote:
>
>> Does the customer know anyone who is local to them that uses Cox and
>> would kindly open up a ticket with Cox listing the ported numbers they
>> cannot call?
>>
>> That may be a possible fix if your customer understands your predicament
>> and feels they can ask that Cox customer for a bit of help.
>>
>>
>> Matt
>> ------------------------------
>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
>> Alvarez <caalvarez at gmail.com>
>> *Sent:* Thursday, February 16, 2017 3:19:41 PM
>> *To:* voiceops at voiceops.org
>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
>>
>> We have a customer who ported us/Onvoy from Cox.  Nobody in the local
>> area with Cox lines can call them, so clearly they didn't remove the
>> numbers from their switch.  But their NOC is in Vegas, and they *can* call
>> these numbers.  So they claim there's no problem on their end.  Onvoy says
>> they never see these calls, so clearly it's a Cox issue.  Cox won't really
>> respond to me much because I'm not their customer.
>>
>> Any ideas?
>>
>>
>
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-- 

Izzy Goldstein

Chief Technology Officer

Main: (212) 477-1000 x 2085 <(212)%20477-1000>

Direct: (929) 477-2085

Website: www.telego.com <http://www.telego.net/>


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