[VoiceOps] Escalating a problem with a Cox routing error
Izzy Goldstein - TeleGo
igoldstein at telego.net
Thu Feb 16 15:39:10 EST 2017
provide CPX NOC the Call Examples of the calls that dont work
they can track why that COX customer couldn't place the call
also sometimes re-advertising the TN with the LRN can help
On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
> They seemed very unhappy with that suggestion, so I was looking for other
> options. They are lawyers, and don't want to ask their customers to do
> work for them.
> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <myaklin at firstlight.net>
>> Does the customer know anyone who is local to them that uses Cox and
>> would kindly open up a ticket with Cox listing the ported numbers they
>> cannot call?
>> That may be a possible fix if your customer understands your predicament
>> and feels they can ask that Cox customer for a bit of help.
>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
>> Alvarez <caalvarez at gmail.com>
>> *Sent:* Thursday, February 16, 2017 3:19:41 PM
>> *To:* voiceops at voiceops.org
>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
>> We have a customer who ported us/Onvoy from Cox. Nobody in the local
>> area with Cox lines can call them, so clearly they didn't remove the
>> numbers from their switch. But their NOC is in Vegas, and they *can* call
>> these numbers. So they claim there's no problem on their end. Onvoy says
>> they never see these calls, so clearly it's a Cox issue. Cox won't really
>> respond to me much because I'm not their customer.
>> Any ideas?
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