[VoiceOps] Vonage Port Department

Mike Hammett voiceops at ics-il.net
Thu Jun 28 11:17:16 EDT 2018

Could I get a contact in Vonage's port department? Level 3 is the underlying CLEC, but obviously, there's some relationship there being managed. We've been getting the run-around for a month trying to complete a port out. We've been working with our mutual customer and regular Vonage customer support, but that's often contradictory and thus far unsuccessful. 

The customer service rep said that the porting department only works via email and wouldn't give us anyone's email. 

Our last instruction was, "Angela from Vonage said to resubmit the port request again due to the numbers being in migration and that cleared today." which is the same thing they told us about 10 days ago, but apparently, that didn't work. 

Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

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