From dovid at telecurve.com Mon Jul 8 13:44:05 2019 From: dovid at telecurve.com (Dovid Bender) Date: Mon, 8 Jul 2019 13:44:05 -0400 Subject: [VoiceOps] Looking to purchase small mobile provider Message-ID: All, I have a client looking to purchase a small mobile provider that has their own spectrum. If you have any leads please email me off list. Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: From igoldstein at telego.net Sun Jul 28 10:31:13 2019 From: igoldstein at telego.net (Izzy Goldstein - TeleGo) Date: Sun, 28 Jul 2019 10:31:13 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template Message-ID: Hi all i am looking for a workflow software that i can use to design a workflow for incoming calls, - if it is currently during business hours - they hear a list of options to press (different language) - if they press 1 for english , they will hear other greetings with other set of options etc i want to design this workflow so that its easy to hand off to the department that sets up new accounts, and they will know how to design the PBX for this client based on the workflow what software do you use? what software did you use ? what software have you heard of, that can do this ? -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX -------------- next part -------------- An HTML attachment was scrubbed... URL: From shripald at gmail.com Mon Jul 29 09:43:09 2019 From: shripald at gmail.com (Shripal Daphtary) Date: Mon, 29 Jul 2019 09:43:09 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: Message-ID: Izzy - are you looking for software that JUST does the work flow visualization, or like a CPAAS designer? On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote: > Hi all > > i am looking for a workflow software that i can use to design a workflow > for incoming calls, > - if it is currently during business hours > - they hear a list of options to press (different language) > - if they press 1 for english , they will hear other greetings with other > set of options etc > > i want to design this workflow so that its easy to hand off to the > department that sets up new accounts, and they will know how to design the > PBX for this client based on the workflow > > what software do you use? > what software did you use ? > what software have you heard of, that can do this ? > > > > > -- > > Izzy Goldstein > > Chief Technology Officer > > Main: (212) 477-1000 x 2085 <(212)%20477-1000> > > Direct: (929) 477-2085 > > Website: www.telego.com > > > > > > Confidentiality Notice: This e-mail may contain confidential and/or > privileged information. If you are not the intended recipient or have > received this e-mail in error please notify us immediately by email reply > and destroy this e-mail. Any unauthorized copying, disclosure or > distribution of the material in this e-mail is strictly forbidden. Any > views or opinions presented in this email are solely those of the author > and do not necessarily represent those of TeleGo (T). Employees of TeleGo > are expressly required not to make defamatory statements and not to > infringe or authorize any infringement of copyright or any other legal > right by email communications. Any such communication is contrary to TeleGo > policy and outside the scope of the employment of the individual concerned. > TeleGo will not accept any liability in respect of such communication, and > the employee responsible will be personally liable for any damages or other > liability arising. > > > TeleGo Hosted PBX > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > -------------- next part -------------- An HTML attachment was scrubbed... URL: From igoldstein at telego.net Mon Jul 29 09:46:33 2019 From: igoldstein at telego.net (Izzy Goldstein - TeleGo) Date: Mon, 29 Jul 2019 09:46:33 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: Message-ID: i need something that will draw the call flow lets say it will start by a DID, and go thru clauses to check time frames, and now the call ends up an a IVR asking the caller to select their language, and now the call ends up into another IVR asking which department, and based on selection it will route the call to a specific extension or to a Queue etc On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary wrote: > Izzy - are you looking for software that JUST does the work flow > visualization, or like a CPAAS designer? > > > > On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo < > igoldstein at telego.net> wrote: > >> Hi all >> >> i am looking for a workflow software that i can use to design a workflow >> for incoming calls, >> - if it is currently during business hours >> - they hear a list of options to press (different language) >> - if they press 1 for english , they will hear other greetings with other >> set of options etc >> >> i want to design this workflow so that its easy to hand off to the >> department that sets up new accounts, and they will know how to design the >> PBX for this client based on the workflow >> >> what software do you use? >> what software did you use ? >> what software have you heard of, that can do this ? >> >> >> >> >> -- >> >> Izzy Goldstein >> >> Chief Technology Officer >> >> Main: (212) 477-1000 x 2085 <(212)%20477-1000> >> >> Direct: (929) 477-2085 >> >> Website: www.telego.com >> >> >> >> >> >> Confidentiality Notice: This e-mail may contain confidential and/or >> privileged information. If you are not the intended recipient or have >> received this e-mail in error please notify us immediately by email reply >> and destroy this e-mail. Any unauthorized copying, disclosure or >> distribution of the material in this e-mail is strictly forbidden. Any >> views or opinions presented in this email are solely those of the author >> and do not necessarily represent those of TeleGo (T). Employees of TeleGo >> are expressly required not to make defamatory statements and not to >> infringe or authorize any infringement of copyright or any other legal >> right by email communications. Any such communication is contrary to TeleGo >> policy and outside the scope of the employment of the individual concerned. >> TeleGo will not accept any liability in respect of such communication, and >> the employee responsible will be personally liable for any damages or other >> liability arising. >> >> >> TeleGo Hosted PBX >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX -------------- next part -------------- An HTML attachment was scrubbed... URL: From ross at tajvar.io Mon Jul 29 10:12:15 2019 From: ross at tajvar.io (Ross Tajvar) Date: Mon, 29 Jul 2019 10:12:15 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: Message-ID: I don't know of any special purpose software that does this. I just use regular diagramming software. I'm partial to draw.io. On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo wrote: > i need something that will draw the call flow > lets say it will start by a DID, and go thru clauses to check time frames, > and now the call ends up an a IVR asking the caller to select their > language, and now the call ends up into another IVR asking which > department, and based on selection it will route the call to a specific > extension or to a Queue etc > > On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary > wrote: > >> Izzy - are you looking for software that JUST does the work flow >> visualization, or like a CPAAS designer? >> >> >> >> On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo < >> igoldstein at telego.net> wrote: >> >>> Hi all >>> >>> i am looking for a workflow software that i can use to design a workflow >>> for incoming calls, >>> - if it is currently during business hours >>> - they hear a list of options to press (different language) >>> - if they press 1 for english , they will hear other greetings with >>> other set of options etc >>> >>> i want to design this workflow so that its easy to hand off to the >>> department that sets up new accounts, and they will know how to design the >>> PBX for this client based on the workflow >>> >>> what software do you use? >>> what software did you use ? >>> what software have you heard of, that can do this ? >>> >>> >>> >>> >>> -- >>> >>> Izzy Goldstein >>> >>> Chief Technology Officer >>> >>> Main: (212) 477-1000 x 2085 <(212)%20477-1000> >>> >>> Direct: (929) 477-2085 >>> >>> Website: www.telego.com >>> >>> >>> >>> >>> >>> Confidentiality Notice: This e-mail may contain confidential and/or >>> privileged information. If you are not the intended recipient or have >>> received this e-mail in error please notify us immediately by email reply >>> and destroy this e-mail. Any unauthorized copying, disclosure or >>> distribution of the material in this e-mail is strictly forbidden. Any >>> views or opinions presented in this email are solely those of the author >>> and do not necessarily represent those of TeleGo (T). Employees of TeleGo >>> are expressly required not to make defamatory statements and not to >>> infringe or authorize any infringement of copyright or any other legal >>> right by email communications. Any such communication is contrary to TeleGo >>> policy and outside the scope of the employment of the individual concerned. >>> TeleGo will not accept any liability in respect of such communication, and >>> the employee responsible will be personally liable for any damages or other >>> liability arising. >>> >>> >>> TeleGo Hosted PBX >>> _______________________________________________ >>> VoiceOps mailing list >>> VoiceOps at voiceops.org >>> https://puck.nether.net/mailman/listinfo/voiceops >>> >> > > -- > > Izzy Goldstein > > Chief Technology Officer > > Main: (212) 477-1000 x 2085 <(212)%20477-1000> > > Direct: (929) 477-2085 > > Website: www.telego.com > > > > > > Confidentiality Notice: This e-mail may contain confidential and/or > privileged information. If you are not the intended recipient or have > received this e-mail in error please notify us immediately by email reply > and destroy this e-mail. Any unauthorized copying, disclosure or > distribution of the material in this e-mail is strictly forbidden. Any > views or opinions presented in this email are solely those of the author > and do not necessarily represent those of TeleGo (T). Employees of TeleGo > are expressly required not to make defamatory statements and not to > infringe or authorize any infringement of copyright or any other legal > right by email communications. Any such communication is contrary to TeleGo > policy and outside the scope of the employment of the individual concerned. > TeleGo will not accept any liability in respect of such communication, and > the employee responsible will be personally liable for any damages or other > liability arising. > > > TeleGo Hosted PBX > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > -------------- next part -------------- An HTML attachment was scrubbed... URL: From abalashov at evaristesys.com Mon Jul 29 14:49:09 2019 From: abalashov at evaristesys.com (Alex Balashov) Date: Mon, 29 Jul 2019 14:49:09 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: Message-ID: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> If I understood correctly, what Izzy is after is an actual IVR design tool which allows a low-level provisioner/onboarding specialist or a self-service PBX customer to take an IVR from visual concept to implementation in real time. Such a thing would have to integrate with a SIP application server in order to execute the desired call flow, or spit out dial plan syntax for something like Asterisk or Freeswitch. This is analogous to many of the circuit design tools used for SONET, and, I presume, PON and Metro Ethernet type provisioning as part of various large-scale telco and cable OSS/BSSs. You draw the circuit, design it through various network elements, and the system actually goes out and provisions it on the network elements involved. Right? ? Sent from mobile, with due apologies for brevity and errors. > On Jul 29, 2019, at 10:12 AM, Ross Tajvar wrote: > > I don't know of any special purpose software that does this. I just use regular diagramming software. I'm partial to draw.io. > >> On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo wrote: >> i need something that will draw the call flow >> lets say it will start by a DID, and go thru clauses to check time frames, and now the call ends up an a IVR asking the caller to select their language, and now the call ends up into another IVR asking which department, and based on selection it will route the call to a specific extension or to a Queue etc >> >>> On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary wrote: >>> Izzy - are you looking for software that JUST does the work flow visualization, or like a CPAAS designer? >>> >>> >>> >>>> On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo wrote: >>>> Hi all >>>> >>>> i am looking for a workflow software that i can use to design a workflow for incoming calls, >>>> - if it is currently during business hours >>>> - they hear a list of options to press (different language) >>>> - if they press 1 for english , they will hear other greetings with other set of options etc >>>> >>>> i want to design this workflow so that its easy to hand off to the department that sets up new accounts, and they will know how to design the PBX for this client based on the workflow >>>> >>>> what software do you use? >>>> what software did you use ? >>>> what software have you heard of, that can do this ? >>>> >>>> >>>> >>>> >>>> -- >>>> Izzy Goldstein >>>> Chief Technology Officer >>>> Main: (212) 477-1000 x 2085 >>>> Direct: (929) 477-2085 >>>> Website: www.telego.com >>>> >>>> >>>> >>>> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. >>>> >>>> TeleGo Hosted PBX >>>> _______________________________________________ >>>> VoiceOps mailing list >>>> VoiceOps at voiceops.org >>>> https://puck.nether.net/mailman/listinfo/voiceops >> >> >> -- >> Izzy Goldstein >> Chief Technology Officer >> Main: (212) 477-1000 x 2085 >> Direct: (929) 477-2085 >> Website: www.telego.com >> >> >> >> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. >> >> TeleGo Hosted PBX >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops -------------- next part -------------- An HTML attachment was scrubbed... URL: From igoldstein at telego.net Mon Jul 29 14:57:20 2019 From: igoldstein at telego.net (Izzy Goldstein - TeleGo) Date: Mon, 29 Jul 2019 14:57:20 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> References: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> Message-ID: you onto what im looking for, yes but, the integration to the PBX is not needed now, the PBX setup will be done manually by human i started messing with Lucidchart, its not geared towards what im looking for, so hence makes it harder to "draw" out [image: image.png] On Mon, Jul 29, 2019 at 2:49 PM Alex Balashov wrote: > If I understood correctly, what Izzy is after is an actual IVR design tool > which allows a low-level provisioner/onboarding specialist or a > self-service PBX customer to take an IVR from visual concept to > implementation in real time. Such a thing would have to integrate with a > SIP application server in order to execute the desired call flow, or spit > out dial plan syntax for something like Asterisk or Freeswitch. > > This is analogous to many of the circuit design tools used for SONET, and, > I presume, PON and Metro Ethernet type provisioning as part of various > large-scale telco and cable OSS/BSSs. You draw the circuit, design it > through various network elements, and the system actually goes out and > provisions it on the network elements involved. > > Right? > > ? > Sent from mobile, with due apologies for brevity and errors. > > On Jul 29, 2019, at 10:12 AM, Ross Tajvar wrote: > > I don't know of any special purpose software that does this. I just use > regular diagramming software. I'm partial to draw.io. > > On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo < > igoldstein at telego.net> wrote: > >> i need something that will draw the call flow >> lets say it will start by a DID, and go thru clauses to check time >> frames, and now the call ends up an a IVR asking the caller to select their >> language, and now the call ends up into another IVR asking which >> department, and based on selection it will route the call to a specific >> extension or to a Queue etc >> >> On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary >> wrote: >> >>> Izzy - are you looking for software that JUST does the work flow >>> visualization, or like a CPAAS designer? >>> >>> >>> >>> On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo < >>> igoldstein at telego.net> wrote: >>> >>>> Hi all >>>> >>>> i am looking for a workflow software that i can use to design a >>>> workflow for incoming calls, >>>> - if it is currently during business hours >>>> - they hear a list of options to press (different language) >>>> - if they press 1 for english , they will hear other greetings with >>>> other set of options etc >>>> >>>> i want to design this workflow so that its easy to hand off to the >>>> department that sets up new accounts, and they will know how to design the >>>> PBX for this client based on the workflow >>>> >>>> what software do you use? >>>> what software did you use ? >>>> what software have you heard of, that can do this ? >>>> >>>> >>>> >>>> >>>> -- >>>> >>>> Izzy Goldstein >>>> >>>> Chief Technology Officer >>>> >>>> Main: (212) 477-1000 x 2085 <(212)%20477-1000> >>>> >>>> Direct: (929) 477-2085 >>>> >>>> Website: www.telego.com >>>> >>>> >>>> >>>> >>>> >>>> Confidentiality Notice: This e-mail may contain confidential and/or >>>> privileged information. If you are not the intended recipient or have >>>> received this e-mail in error please notify us immediately by email reply >>>> and destroy this e-mail. Any unauthorized copying, disclosure or >>>> distribution of the material in this e-mail is strictly forbidden. Any >>>> views or opinions presented in this email are solely those of the author >>>> and do not necessarily represent those of TeleGo (T). Employees of TeleGo >>>> are expressly required not to make defamatory statements and not to >>>> infringe or authorize any infringement of copyright or any other legal >>>> right by email communications. Any such communication is contrary to TeleGo >>>> policy and outside the scope of the employment of the individual concerned. >>>> TeleGo will not accept any liability in respect of such communication, and >>>> the employee responsible will be personally liable for any damages or other >>>> liability arising. >>>> >>>> >>>> TeleGo Hosted PBX >>>> _______________________________________________ >>>> VoiceOps mailing list >>>> VoiceOps at voiceops.org >>>> https://puck.nether.net/mailman/listinfo/voiceops >>>> >>> >> >> -- >> >> Izzy Goldstein >> >> Chief Technology Officer >> >> Main: (212) 477-1000 x 2085 <(212)%20477-1000> >> >> Direct: (929) 477-2085 >> >> Website: www.telego.com >> >> >> >> >> >> Confidentiality Notice: This e-mail may contain confidential and/or >> privileged information. If you are not the intended recipient or have >> received this e-mail in error please notify us immediately by email reply >> and destroy this e-mail. Any unauthorized copying, disclosure or >> distribution of the material in this e-mail is strictly forbidden. Any >> views or opinions presented in this email are solely those of the author >> and do not necessarily represent those of TeleGo (T). Employees of TeleGo >> are expressly required not to make defamatory statements and not to >> infringe or authorize any infringement of copyright or any other legal >> right by email communications. Any such communication is contrary to TeleGo >> policy and outside the scope of the employment of the individual concerned. >> TeleGo will not accept any liability in respect of such communication, and >> the employee responsible will be personally liable for any damages or other >> liability arising. >> >> >> TeleGo Hosted PBX >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image.png Type: image/png Size: 40026 bytes Desc: not available URL: From pete at fiberphone.co.nz Mon Jul 29 16:01:56 2019 From: pete at fiberphone.co.nz (Pete Mundy) Date: Tue, 30 Jul 2019 08:01:56 +1200 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> Message-ID: Oh. So you just want some generic diagramming software? If you're using macOS, try OmniGraffle: https://www.omnigroup.com/omnigraffle/ No affiliation. Pete > On 30/07/2019, at 6:57 AM, Izzy Goldstein - TeleGo wrote: > > you onto what im looking for, yes > > but, the integration to the PBX is not needed now, -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 833 bytes Desc: Message signed with OpenPGP URL: From abalashov at evaristesys.com Mon Jul 29 16:03:25 2019 From: abalashov at evaristesys.com (Alex Balashov) Date: Mon, 29 Jul 2019 16:03:25 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> Message-ID: <20190729200325.GC1474@typhoon> I use Gliffy (a kind of Visio replacement) traditionally, but recently discovered code2flow.com and absolutely love it for quick flowcharts. Could have saved myself hours upon hours in Gliffy. On Tue, Jul 30, 2019 at 08:01:56AM +1200, Pete Mundy wrote: > > Oh. So you just want some generic diagramming software? > > If you're using macOS, try OmniGraffle: > > https://www.omnigroup.com/omnigraffle/ > > No affiliation. > > Pete > > > On 30/07/2019, at 6:57 AM, Izzy Goldstein - TeleGo wrote: > > > > you onto what im looking for, yes > > > > but, the integration to the PBX is not needed now, > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ From caalvarez at gmail.com Mon Jul 29 21:00:33 2019 From: caalvarez at gmail.com (Carlos Alvarez) Date: Mon, 29 Jul 2019 18:00:33 -0700 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> Message-ID: OmniGraffle has been my go-to for a long time, and users seem to get it immediately if I send them something or ask them to draw what they want. Alex, I'm surprised you're willing to accept Gliffy's monthly payment model... But I'm going to give it a whirl also. On Mon, Jul 29, 2019 at 1:02 PM Pete Mundy wrote: > > Oh. So you just want some generic diagramming software? > > If you're using macOS, try OmniGraffle: > > https://www.omnigroup.com/omnigraffle/ > > No affiliation. > > Pete > > > On 30/07/2019, at 6:57 AM, Izzy Goldstein - TeleGo < > igoldstein at telego.net> wrote: > > > > you onto what im looking for, yes > > > > but, the integration to the PBX is not needed now, > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > -------------- next part -------------- An HTML attachment was scrubbed... URL: From igoldstein at telego.net Tue Jul 30 10:25:36 2019 From: igoldstein at telego.net (Izzy Goldstein - TeleGo) Date: Tue, 30 Jul 2019 10:25:36 -0400 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> Message-ID: Hi Carlos, can you (or you reading this), share some templates / workflows you have created previously ? On Mon, Jul 29, 2019 at 9:01 PM Carlos Alvarez wrote: > OmniGraffle has been my go-to for a long time, and users seem to get it > immediately if I send them something or ask them to draw what they want. > > Alex, I'm surprised you're willing to accept Gliffy's monthly payment > model... But I'm going to give it a whirl also. > > > On Mon, Jul 29, 2019 at 1:02 PM Pete Mundy wrote: > >> >> Oh. So you just want some generic diagramming software? >> >> If you're using macOS, try OmniGraffle: >> >> https://www.omnigroup.com/omnigraffle/ >> >> No affiliation. >> >> Pete >> >> > On 30/07/2019, at 6:57 AM, Izzy Goldstein - TeleGo < >> igoldstein at telego.net> wrote: >> > >> > you onto what im looking for, yes >> > >> > but, the integration to the PBX is not needed now, >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX -------------- next part -------------- An HTML attachment was scrubbed... URL: From caalvarez at gmail.com Tue Jul 30 10:29:38 2019 From: caalvarez at gmail.com (Carlos Alvarez) Date: Tue, 30 Jul 2019 07:29:38 -0700 Subject: [VoiceOps] looking for IVR PBX Workflow template In-Reply-To: References: <887727B0-5138-41BE-99B6-43BD0B223CC0@evaristesys.com> Message-ID: Sorry, I was unclear, we don't use OmniGraffle for generic everyday call flows. In fact we don't do anything visual and just discuss it with the customer. I realize this doesn't scale and that's what you need to do. We use OmniGraffle for network drawings, conceptual call flows that are highly customized (no templates), and for business processes where we are integrating communications. Everything is a one-off for us. On Tue, Jul 30, 2019 at 7:26 AM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote: > Hi Carlos, can you (or you reading this), share some templates / workflows > you have created previously ? > > On Mon, Jul 29, 2019 at 9:01 PM Carlos Alvarez > wrote: > >> OmniGraffle has been my go-to for a long time, and users seem to get it >> immediately if I send them something or ask them to draw what they want. >> >> Alex, I'm surprised you're willing to accept Gliffy's monthly payment >> model... But I'm going to give it a whirl also. >> >> >> On Mon, Jul 29, 2019 at 1:02 PM Pete Mundy wrote: >> >>> >>> Oh. So you just want some generic diagramming software? >>> >>> If you're using macOS, try OmniGraffle: >>> >>> https://www.omnigroup.com/omnigraffle/ >>> >>> No affiliation. >>> >>> Pete >>> >>> > On 30/07/2019, at 6:57 AM, Izzy Goldstein - TeleGo < >>> igoldstein at telego.net> wrote: >>> > >>> > you onto what im looking for, yes >>> > >>> > but, the integration to the PBX is not needed now, >>> _______________________________________________ >>> VoiceOps mailing list >>> VoiceOps at voiceops.org >>> https://puck.nether.net/mailman/listinfo/voiceops >>> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > > > -- > > Izzy Goldstein > > Chief Technology Officer > > Main: (212) 477-1000 x 2085 <(212)%20477-1000> > > Direct: (929) 477-2085 > > Website: www.telego.com > > > > > > Confidentiality Notice: This e-mail may contain confidential and/or > privileged information. If you are not the intended recipient or have > received this e-mail in error please notify us immediately by email reply > and destroy this e-mail. Any unauthorized copying, disclosure or > distribution of the material in this e-mail is strictly forbidden. Any > views or opinions presented in this email are solely those of the author > and do not necessarily represent those of TeleGo (T). Employees of TeleGo > are expressly required not to make defamatory statements and not to > infringe or authorize any infringement of copyright or any other legal > right by email communications. Any such communication is contrary to TeleGo > policy and outside the scope of the employment of the individual concerned. > TeleGo will not accept any liability in respect of such communication, and > the employee responsible will be personally liable for any damages or other > liability arising. > > > TeleGo Hosted PBX > -------------- next part -------------- An HTML attachment was scrubbed... URL: