[VoiceOps] West ERS SOAP API

Nathan Anderson nathana at fsr.com
Wed Mar 13 21:09:46 EDT 2019

Anybody here use West's ERS system for E911 ALI provisioning and routing to PSAPs?  Of those who do, is anybody using their SOAP API to programmatically do the provisioning?

I feel like I'm getting nowhere with the contacts I have over there so far, and I'm tearing my hair out.  I was provided with a manual and set of WSDLs, but getting our account provisioned over there correctly has been a minor headache, the manual seems incomplete, and when I make test calls against certain functions, I find that the service defined in the WSDL is bound to a URL that is simply returning HTTP 404.  I mean, seriously...

I'd love to talk to someone (on-list or off-list) who has successfully performed this integration so that I can get clarification on the parts I'm missing and that West hasn't bothered to document or communicate to me.


Nathan Anderson
First Step Internet, LLC
nathana at fsr.com

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