[VoiceOps] Trouble calling 8xx numbers

Mike Johnston mjohnston at wiktel.com
Sat Aug 1 08:41:22 EDT 2020


TL;DR: It was a fiber cut.

> Subject: Inteliquent Service interruption advisory  || TT # 289412
> From: Inteliquent NOC <NOC at inteliquent.com>
> Date: Friday, 07/31/2020 12:48 PM
> Dear customer,
> Subject: Multiple DS3 outage in Minnesota
> Date: 07-31-20
> Time Start: 01:17 CST
> Time Resolved: TBD
> 
> Issue and actions taken: Multiple DS3’s failing due to higher level
> OC-48 issue on circuit vendor’s network. This is escalated to highest
> levels with in our organization as well as the circuit provider.
> Circuit vendor dispatch is already in route to facility.
> 
> We have opened 289412 as a master level ticket.
> 
> Additional updates will be provided as soon as they are available.
> 
> Thank you
> Inteliquent NOC
> Network Operations, Inteliquent
> 24-hr NOC: 800-933-1224 op 2
> www.inteliquent.come: noc at inteliquent.com

2020-07-31 13:21, they added:
> Update 1: Circuit vendor technician is on site and working the issue 

2020-07-31 13:40, Inteliquent updated my ticket:
> Thank you for your incredible patience. We are currently experiencing
> an issue with our circuit provider. Escalations are already at executive
> levels and we are working to resolve this as soon as humanly possible. 

At 00:03 this morning, Inteliquent updated my ticket:
> Our circuit vendor experienced a large fiber cut today which impacted
> services.  They have recently confirmed that splice crews have completed
> their work and are now hands-off.  We see that the affected services
> have since restored.  Please check and let us know if any issues persist
> so that our NOC may investigate ASAP.



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