[VoiceOps] Call Overflow Handling

[Carlos Alvarez]

The events are so few, that I really haven't paid close attention.  We're
not paying for unanswered calls.  In my testing, early media did work, and
I haven't heard otherwise.  But we're small, our SIP trunking amounts to
maybe 500-800k minutes, and rarely do customers not accept the call.

We have done custom recordings, and limit them to being very short, like
old style telecom messages.  We have one running right now for a customer
who has closed an office and nobody is complaining about a problem with it.


On Fri, Jan 10, 2020 at 10:37 AM Ivan Kovacevic <
ivan.kovacevic at startelecom.ca> wrote:

> Carlos,
>
> Do you allow customers to customize messaging ... and have you found the
> early media works fairly consistently? (i.e. someone in between doesn't
> insert their own ringtone).
>
> Also from trunk utilization perspective, that channel is still occupied,
> right?
>
> <http://www.startelecom.ca>
>
> *Ivan Kovacevic*
>
> *Co-Founder and VP Client Services*
>
> *STAR TELECOM*
>
>
>
> On Fri, Jan 10, 2020 at 12:33 PM Carlos Alvarez <caalvarez at gmail.com>
> wrote:
>
>> We do this by default for our customers with SIP trunking.  Just play it
>> as early media and then send a busy.  We have a monthly minimum spend of
>> $200 per customer so it's not a big deal to do something for each one, we
>> probably wouldn't do it for $50 customers.
>>
>>
>> On Fri, Jan 10, 2020 at 10:29 AM Deborah McDuffie <dmcduffie at socket.net>
>> wrote:
>>
>>> Good morning,
>>>
>>> We've got a request from one of our SIP trunk customers, asking us to
>>> provide an automated recorded message should their inbound call volume
>>> unexpectedly exceed their trunk capacity (rather than a busy signal).  They
>>> don't want to have the calls rerouted, or answered, per se, or have people
>>> leave a message - just an announcement that they have a situation that has
>>> resulted in an excessive call volume, and asking people to call back.
>>>
>>> This is the first time we've gotten such a request, and it doesn't look
>>> like a common SP service offering.  Normally, customers just provide an
>>> alternate overflow destination for us to send the calls to.  Are there any
>>> other service providers who have offered this kind of failover/overflow
>>> service for exceeding trunk capacity, and, if so, how did you price the
>>> service?  Please feel free to contact me directly, if you have any
>>> suggestions.
>>>
>>> --
>>> Deborah McDuffie
>>> Sales Engineer
>>> Socket Telecom
>>> (573) 817-0000, ext 157dmcduffie at socket.net
>>>
>>> _______________________________________________
>>> VoiceOps mailing list
>>> VoiceOps at voiceops.org
>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>
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