[VoiceOps] Three Digit Numbers

Tue Mar 24 12:18:44 EDT 2020

It looks like the mandate for 988 will simply need to translate to 1-800-273-TALK, which will be easy to implement.

How are people complying with mandates for 711 and 811 which need to be translated to different numbers in different jurisdictions?  Configure each customer individually based on their location? Use a lookup table based on the calling NPA-NXX? Something else?

I would think that this would be something that Intrado or other 911 providers would already be set up to do, but apparently they aren’t.

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Mark R Lindsey
Sent: Tuesday, March 24, 2020 9:04 AM
To: Hiers, David <David.Hiers at cdk.com>
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Three Digit Numbers

Gradually building up this list by accretion -- 988 is a new requirement coming out too.

Mark R Lindsey, SMTS | +1-229-316-0013 | mark at ecg.co<mailto:mark at ecg.co> | https://ecg.co/lindsey/<https://urldefense.proofpoint.com/v2/url?u=https-3A__ecg.co_lindsey_&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=KRXmb1sL4YElEFagSWlZoT10lhTWlGMlQADFNSAVyuw&s=T0lg4qOWxkhcoMu1eQ-PxwhdsSRE949rxixnq41vigk&e=>

On Mar 24, 2020, at 11:55 AM, Hiers, David <David.Hiers at cdk.com<mailto:David.Hiers at cdk.com>> wrote:

I’m not up on the final status, but 811 started off being not all that optional…

https://docs.fcc.gov/public/attachments/FCC-05-59A1.pdf<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.fcc.gov_public_attachments_FCC-2D05-2D59A1.pdf&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=KRXmb1sL4YElEFagSWlZoT10lhTWlGMlQADFNSAVyuw&s=oHgrvs6rURpaT0tabjnoTwcBktN1Hd9wm8lL6Fg7tqU&e=>

“require the use of 811 as the national abbreviated dialing code for providing advanced notice of excavation activities to underground facility operators within two years after publication of this Order in the Federal Register…”

“The 811 abbreviated dialing code shall be deployed ubiquitously by carriers…”

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez
Sent: Tuesday, March 24, 2020 8:36 AM
To: Ed Guy <edguy at eguy.org<mailto:edguy at eguy.org>>
Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] Three Digit Numbers

Context matters here, i think.  We are a business-only provider, we don't have any residential.  That means that we probably serve people with fewer need for some of these services.  We have a customer that's a major road construction company, and they've never dialed 811.  They know WHO to call, and don't need this national system at all.

We do have a big list of 911-inclusive dialing patters like that, an 9911, etc.

Our only international users are call centers owned by US companies, and have specifically asked us to block 911.  I can't find any regulation requiring us to provide them with emergency dialing on softphones used for a call center.

Like Nick, we used to route 411 to Free411, but during a major system revamp, we saw that it had only ever been dialed twice--during testing.  So we didn't re-implement it in the new system.

In our state, 511 is for traffic info, but again, we don't handle that and nobody has complained.  It's 2020, people use the web.

On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <edguy at eguy.org<mailto:edguy at eguy.org>> wrote:
See https://nationalnanpa.com/number_resource_info/n11_codes.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_number-5Fresource-5Finfo_n11-5Fcodes.html&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=ARmkQAWsporAHBisnvO-3jazn6o7Gh23P4I-9tRpKFg&e=>

Couple things to keep in mind –
Consider handling 112 and 999 if your service might be used internationally.
Also – not sure where the current regulation is on this, but the requirements around 911 suggest handling
all sorts of additional dialing patterns, e.g., 1010xxx911, et al.   Much of this is legacy, but be aware.

/Ed

From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>>
Date: Tuesday, March 24, 2020 at 11:20 AM
To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Subject: Re: [VoiceOps] Three Digit Numbers

We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it.  I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811.

Yeah, I just tried 811 to Intelliquent and it read back my phone number.

On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote:
What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects.

-----
Mike Hammett
Intelligent Computing Solutions
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________________________________
From: "Carlos Alvarez" <caalvarez at gmail.com<mailto:caalvarez at gmail.com>>
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Sent: Tuesday, March 24, 2020 10:10:37 AM
Subject: Re: [VoiceOps] Three Digit Numbers
We don't handle any others in a traditional way.  Well, 611 is actually in place, to our support line, but it has never once been used.  811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote:
What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem.
What about 811? 311? X11?

What other special numbers are people handling?

-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=>

Midwest Internet Exchange
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