[VoiceOps] Fwd: 911 and Softphones

[Calvin Ellison]

West Emergency Services supports routing by GPS, provided via SIP header.
They also support dynamic callback number assignment for internal routing
numbers.

I haven't used the GPS portion, but for the latter we would assign a unique
account per user location and attach that to the user's primary extension
via simultaneous ring. The user location accounts would have locations
attached just like DIDs.



Regards,


Calvin Ellison
Senior Voice Operations Engineer
calvin.ellison at voxox.com

On Thu, May 14, 2020, 12:53 Carlos Alvarez <caalvarez at gmail.com> wrote:

> I *thought* I had read something about mobile apps being given a pass on
> 911, but not completely sure.  And then where do we cross the line?  Mobile
> app, tablet running a WebRTC softphone...etc...
>
>
> On Thu, May 14, 2020 at 12:41 PM Mike Hammett <voiceops at ics-il.net> wrote:
>
>> We're looking that we may have to allocate a lot more DIDs, simply for
>> the new 911 requirements. We have a lot of clients with work from home
>> people. Some have their own DIDs already, some don't.
>>
>> Softphones make this a lot more complicated. We could have the same
>> extension connected via desk phone, windows app, Chrome extension, phone
>> app, and tablet app. The desk phone is pretty easy. The mobile app? Yeah,
>> that's inherently much more difficult to manage.
>>
>>
>> I don't know.
>>
>>
>>
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>>
>>
>>
>> Midwest Internet Exchange
>> http://www.midwest-ix.com
>>
>>
>>
>> ------------------------------
>> *From: *"Mike Hammett" <voiceops at ics-il.net>
>> *To: *"Voiceops.org" <voiceops at voiceops.org>
>> *Sent: *Thursday, May 14, 2020 2:04:43 PM
>> *Subject: *[VoiceOps] Fwd: 911 and Softphones
>>
>> The pitfalls of having my email address mirror the mailing lists I'm on,
>> I get list submissions.  :-)
>>
>>
>>
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>>
>>
>>
>> Midwest Internet Exchange
>> http://www.midwest-ix.com
>>
>>
>>
>> ------------------------------
>> *From: *"Christopher Aloi" <ctaloi at gmail.com>
>> *To: *voiceops at ics-il.net
>> *Sent: *Thursday, May 14, 2020 9:39:41 AM
>> *Subject: *911 and Softphones
>>
>> Hey All,
>>
>> With the recent migration to everyone working from home we are seeing a
>> huge increase in soft phone usage.  How is everyone handling location
>> updates for 911 with soft phones?  Our switch has the concept of sites and
>> users fall within a site but can also travel across sites.  An out pulsed
>> number is bound to the site when 911 is dialed from within the site.  We
>> are looking at building individual sites for each user so they can have a
>> dedicated unique outbound number only for 911.  Does your company consider
>> a soft phone the same as a "hard" phone with regards to 911?  From the
>> reading I have done I see no delineation between the two.  Thanks,  Chris
>>
>>
>>
>>
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