[VoiceOps] Confusing Spoofing Customers

[Carlos Alvarez]

We've got a customer who had something similar happen.  It turned out to be
stupidity, not anything nefarious.  A company named US Xpress had published
a bunch of their DIDs in internal documents for truck drivers to call for
daily routing instructions and pickup/drop off locations.  So they would
suddenly be flooded with drivers calling various extensions.  It took two
years to make it fully stop.  US Xpress would fix it, and then some idiot
would pull up an old file or something, and send out my customer's info a
again.

It finally fully stopped when I had our attorney craft a letter to their
CLO telling them this was the last time it would happen and not lead to
both actual and punitive damages.



On Fri, Nov 6, 2020 at 9:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:

> Hey All,
>
> We have observed multiple reports of our business customer telephone
> numbers being used by a bad actor leaving messages for consumers.  The
> consumers receiving the call do not have a direct relationship with us.
> The bad actor presents “unknown” as the caller-id and leaves a harsh
> message asking for personal information and demanding a call back (illegal
> sounding collector call).  The number the bad actor leaves to be called
> back (in a verbal message) is owned by one of our business customers.  So,
> the response to the “bad” call goes back to the legit company.  The
> consumer calls our business customer back and explains the message, the
> business customer has no record of an outbound call to the consumer and is
> perplexed by the call.
>
> We have a few customers impacted by this and in every instance we have no
> record of the outbound (bad actor) call leaving our network.  I can’t
> figure out the scam here, they aren’t pumping traffic and the call goes
> back to the legit business, leaving no opportunity for the bad actor to
> engage with the consumer.  Anyone have any thoughts?
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20201106/206dec0c/attachment.htm>