[VoiceOps] Vitelity Inbound SMS Outage 1700 UTC, ongoing [RECOVERED]

[Peter Beckman]

Automated system testing shows Inbound SMS recovered at 2020 UTC.
Continuing to monitor but looks resolved.

Outage Summary
Company:  Vitelity
Service:  Inbound SMS
Descr:    100% failure rate across all US/Canada local DIDs
Start:    2020-10-08 1700 UTC
Ended:    2020-10-08 2020 UTC
Duration: 3h 20m

On Thu, 8 Oct 2020, Peter Beckman wrote:

> On 2020-10-08 at 1700 UTC an automated system detected that inbound SMS
> messages to Vitelity DIDs were failing.
>
> At 1721 UTC after a 3rd consecutive failure, the automated system opened a
> ticket with Vitelity regarding the outage.
>
> As of 1920 UTC, automated testing continues to show 100% failure rate for
> inbound SMS on Vitelity DIDs. Last incoming SMS on Vitelity was at 1655
> UTC.
>
> I'll update as I know more.

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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/
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