[VoiceOps] Anyone from AT&T (BellSouth) able to look at some number reachability issues?

[Hunter Fuller]

I heard from another org that they had heard from Lumen that they had
heard from AT&T that it was a cable cut. Who knows if that is the
whole story or even accurate, and God help me if I ever need to try
and contact someone technical at AT&T again, because as far as I can
tell, it is completely impossible.

But anyway, on to the next fire.

--
Hunter Fuller (they)
Router Jockey
VBH M-1A
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Tue, Aug 10, 2021 at 11:14 PM Hunter Fuller <hf0002+nanog at uah.edu> wrote:
>
> If anyone from AT&T (especially the old BellSouth area) is here, maybe
> you can save our wretched souls. It appears AT&T customers suddenly
> can't call any of our numbers as of this afternoon, instead receiving
> announcement "Your call cannot be completed at this time." Seems to
> apply to AT&T Wireless customers, as well as AT&T fixed service
> (VoIP/PRI) customers.
>
> I suspect this is due to the fact that our numbers were previously
> with AT&T (delivered on a handful of PRIs) but were ported out to
> Comcast about 2 years ago. So obviously I cannot open a ticket with
> AT&T, not being an AT&T customer. Comcast has already concluded there
> is not much they can directly do about this.
>
> The affected numbers are 256-824-1000 through 256-824-7999 (total of
> 7,000 numbers).
>
> Any and all assistance would be greatly appreciated!
>
> --
> Hunter Fuller (they)
> Router Jockey
> VBH M-1A
> +1 256 824 5331
>
> Office of Information Technology
> The University of Alabama in Huntsville
> Network Engineering