[VoiceOps] False 911 calls and old abandoned DID

Carlos Alvarez caalvarez at gmail.com
Thu Jan 21 15:00:35 EST 2021

We have a customer who has received two calls from the police because
"they" called 911, but they did not.  The CLID shown is NOT one of theirs,
but they think it might have been theirs many years ago.  The CNAM on that
number is their company name.  Nobody answers the number, and it's with
Qwest.  Our logs show no calls to 911 from them.

Any advice on this?  It's just two calls at this point, just this week.
They've been our customer for over five years, and this number has never
been on our system.
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