[VoiceOps] Call Quality

[Carlos Alvarez]

It's not an issue other than what others said; junk analog gear and/or
people doing dumb things.  Another one I found was call center people who
don't want to mess up their hair, and wear a headset with the band around
the neck, earpiece angled off the back of the earlobe.  They turn up the
volume to full to be able to hear, and the speaker has a direct line to the
microphone hanging 4" away from their face.


On Mon, Jun 14, 2021 at 2:45 PM Mike Hammett <voiceops at ics-il.net> wrote:

> I can't say I've experienced it, no.
>
> It was just something a potential customer told me they were concerned
> with.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
> ------------------------------
> *From: *"Carlos Alvarez" <caalvarez at gmail.com>
> *To: *voiceops at voiceops.org
> *Sent: *Monday, June 14, 2021 4:37:38 PM
> *Subject: *Re: [VoiceOps] Call Quality
>
> So are you saying that you've experienced echo on a fully VoIP call?  IP
> handset to IP handset, without some sort of analog interface other than in
> the handsets?
>
> I can't recall the last echo complaint we've had.
>
>
> On Mon, Jun 14, 2021 at 2:35 PM Mike Hammett <voiceops at ics-il.net> wrote:
>
>> Well right.
>>
>> The analog portions of most calls are extremely small anymore (speaker to
>> ear and mouth to microphone).
>>
>>
>>
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>>
>>
>>
>> Midwest Internet Exchange
>> http://www.midwest-ix.com
>>
>>
>>
>> ------------------------------
>> *From: *"Carlos Alvarez" <caalvarez at gmail.com>
>> *To: *voiceops at voiceops.org
>> *Sent: *Monday, June 14, 2021 4:31:07 PM
>> *Subject: *Re: [VoiceOps] Call Quality
>>
>> Well, no call is purely digital, the endpoints are still analog, as is
>> the meatbag behind the handset.  I can't imagine any way you can create
>> echo in the digital portions.  But a mismatch in impedance on an ATA or
>> similar device would be a common old problem I've faced.
>>
>>
>> On Mon, Jun 14, 2021 at 2:28 PM Mike Hammett <voiceops at ics-il.net> wrote:
>>
>>> One of the concerns I heard was echo. On a purely digital call, what
>>> would be the cause of echo?
>>>
>>>
>>>
>>> -----
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>> Midwest Internet Exchange
>>> http://www.midwest-ix.com
>>>
>>>
>>>
>>> ------------------------------
>>> *From: *"Mike Hammett" <voiceops at ics-il.net>
>>> *To: *"VoiceOps" <voiceops at voiceops.org>
>>> *Sent: *Sunday, June 13, 2021 1:11:30 PM
>>> *Subject: *[VoiceOps] Call Quality
>>>
>>> I've heard a variety of complaints and concerns over the years about
>>> call quality. How are these quality issues introduced? As long as pipes and
>>> equipment aren't overloaded, where is a quality issue to come from?
>>>
>>>
>>> Obviously, the closer you are to the handsets, the less opportunity
>>> there is for issues. What else is there to take into account?
>>>
>>>
>>>
>>> -----
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>> Midwest Internet Exchange
>>> http://www.midwest-ix.com
>>>
>>>
>>>
>>>
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