[VoiceOps] Call Quality

[Carlos Alvarez]

Oh, they absolutely do TRY to.  And junk equipment.

Last week a site-level manager for a customer tried to tell us we were
responsible for and needed to do something about the 15-20 robocalls per
day they were getting.  My first answer was, wait, ONLY 15-20??  (Number is
SEO and so easily scraped.)


On Mon, Jun 14, 2021 at 2:49 PM Mike Hammett <voiceops at ics-il.net> wrote:

> God, I hope customers don't hold their carriers responsible for
> inappropriate use of speakerphones.
>
>
> Yes, I'm sure the complaints received for the above are non-null. That's
> how much faith I have in customers.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
> ------------------------------
> *From: *"Tim Bray via VoiceOps" <voiceops at voiceops.org>
> *To: *voiceops at voiceops.org
> *Sent: *Monday, June 14, 2021 4:36:55 PM
> *Subject: *Re: [VoiceOps] Call Quality
>
> On 14/06/2021 22:25, Mike Hammett wrote:
> > One of the concerns I heard was echo. On a purely digital call, what
> > would be the cause of echo?
>
> Echo, as in hearing yourself coming back with a delay?
>
> Sound flying from the speaker to the microphone at the far end. Dodgy
> speaker phone, poor plastic design of the phone, DSP not doing echo
> cancellation.   Or too much end to end latency - if it is quick enough,
> you don't notice.  Could be loads of things.
>
>
>
>
> Quite often with third party USB  or bluetooth `speaker phones`
>
>
>
> --
> Tim Bray
> Huddersfield, GB
> tim at kooky.org
>
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