[VoiceOps] Calls Not Reaching Us

[Mike Hammett]

Or not 


*sigh* 

I call in for more details and the more details are, "Several test calls were made. No trouble found." 




Yay, Frontier! 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Mike Hammett" <voiceops at ics-il.net> 
To: "VoiceOps" <voiceops at voiceops.org> 
Sent: Thursday, October 28, 2021 7:39:21 AM 
Subject: Re: [VoiceOps] Calls Not Reaching Us 


What do ya know, Frontier actually found the error themselves. 



Info 
Hello, Our Switch Team discovered the issue and has restored the service that was affecting LD calls. Your Service should be restored now. 
Status Type: Refer Status Code: Refer Mtce Center Notes: VFO STATUS BACK (10/27/2021 20:08)-Refer Mtce Center 
LD SERVICE HAS RESTORED, PLEASE VERIFY 
State has changed from Open/Active to Cleared. Status has changed from Work In Progress to Cleared. 
UNABLE TO REOPEN TICKET, CREATED NEW OP 3048673 . 




Of course it's lacking in useful information, so I'll have to see if I can get out of them additional information. Also, of course VFO is very limited in it's ability to convey information, request additional information, etc. 



----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Mike Hammett" <voiceops at ics-il.net> 
To: "VoiceOps" <voiceops at voiceops.org> 
Sent: Wednesday, October 27, 2021 2:07:00 PM 
Subject: [VoiceOps] Calls Not Reaching Us 


I have a customer saying that they are getting reports from their customers that they're getting "number is no longer in service" errors when calling them. 


I checked Metaswitch SAS for a number that experienced this issue and we don't see any inbound attempts from that number. The call would have come in via a traditional TDM connection to a tandem. 


I reached out to the Primary contacts in NPAC for the originating caller (Comcast). They told me to bugger off and to have the end user call support. Did I make the wrong move? 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 




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