[VoiceOps] Bandwidth East Coast Issues
Peter Beckman
beckman at angryox.com
Sat Sep 25 19:47:52 EDT 2021
BW Considers the incident resolved. Permalink to Status Page for the outage:
https://status.bandwidth.com/incidents/d09cdj4qljc1
Final Update:
Resolved - With continued network stability, we consider this incident resolved.
Sep 25, 2021 - 19:45 EDT
On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
> BW Status Page is showing 100% operational now. Our monitoring confirms
> their supposition.
>
> Monitoring - Bandwidth teams have seen overall network stability with
> expected traffic behavior. We will continue to monitor the network.
>
> Sep 25, 19:29 EDT
>
> On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
>
>> Another Update
>>
>> Update - Bandwidth continues to see portal and network improvements. At
>> this time, 911 & messaging traffic is processing as expected. We
>> continue to work to resolve other impacted services.
>>
>> Sep 25, 19:07 EDT
>>
>> The Status Page ( https://status.bandwidth.com/ ) is reporting that Inbound
>> and Outbound is still entirely down. Our tests show that Inbound and
>> Outbound are functioning, as is SMS messaging and the API.
>>
>>
>> On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
>>
>>> According to BW TAC it was a DDoS.
>>>
>>> The outages list posted this:
>>>
>>> Bandwidth is currently experiencing a DDoS attack which is
>>> intermittently impacting our network. Our network operations and
>>> engineering teams are actively engaged in critical efforts to protect
>>> our network and fully restore all services as rapidly as possible.
>>>
>>> On Sat, 25 Sep 2021, Peter Beckman wrote:
>>>
>>>> Our measurement of the outage was 3pm to 5:47pm US EDT, 2h 47m outage.
>>>> 19:00 to 21:47 UTC
>>>>
>>>> We haven't completely determined whether or not this was a full or
>>>> partial
>>>> outage, as we still saw some calls come in, but termination had issues as
>>>> did SMS delivery for a portion of the outage period.
>>>>
>>>> Latest BW Update
>>>>
>>>> Update - Bandwidth continues to see portal and network improvements.
>>>> At
>>>> this time, messaging traffic is processing as expected. We continue to
>>>> work to resolve other impacted services.
>>>>
>>>> Sep 25, 18:42 EDT
>>>>
>>>>
>>>> On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
>>>>
>>>>> Looks like things are recovering.
>>>>>
>>>>> Our monitoring showed recovery around 21:47 to 21:52 UTC, about 30
>>>>> minutes
>>>>> ago.
>>>>>
>>>>> Latest Update
>>>>>
>>>>> Identified - Bandwidth has identified the cause of this incident and
>>>>> is
>>>>> observing improved network and portal behavior.
>>>>>
>>>>> Sep 25, 18:18 EDT
>>>>>
>>>>> All of my alarms have cleared, SMS messages are coming in reliably,
>>>>> Inbound
>>>>> and Outbound calling seem restored in our tests.
>>>>>
>>>>> Beckman
>>>>>
>>>>> On Sat, 25 Sep 2021, Peter Beckman wrote:
>>>>>
>>>>>> Spoke too soon, Inbound SBCs are now timing out again as of 20:45:38
>>>>>> UTC.
>>>>>> Monitoring these two IPs
>>>>>>
>>>>>> 67.231.9.112
>>>>>> 67.231.13.113
>>>>>>
>>>>>> On Sat, 25 Sep 2021, Peter Beckman wrote:
>>>>>>
>>>>>>> Another Update
>>>>>>>
>>>>>>> Update - Bandwidth teams continue to investigate Voice and Messaging
>>>>>>> Failures. 911 calls are experiencing failures.
>>>>>>>
>>>>>>> Customers may also experience portal and portal API time-outs,
>>>>>>> slowness, or
>>>>>>> unresponsiveness.
>>>>>>>
>>>>>>> All teams are working towards a resolution at this time.
>>>>>>>
>>>>>>> Sep 25, 16:34 EDT
>>>>>>>
>>>>>>> Our monitoring cleared our Inbound SBCs as of 20:34:24 UTC (4:34:24pm
>>>>>>> EDT)
>>>>>>> as they are now responding at an acceptable rate. I just tested
>>>>>>> outbound
>>>>>>> and got a call through to a Verizon Mobile, though the PDD was about
>>>>>>> 5-6
>>>>>>> seconds.
>>>>>>>
>>>>>>> Inbound seems to be working, albeit a bit slower than expected.
>>>>>>>
>>>>>>> Seems like we're on the path to full recovery.
>>>>>>>
>>>>>>> Beckman
>>>>>>>
>>>>>>> On Sat, 25 Sep 2021, Peter Beckman wrote:
>>>>>>>
>>>>>>>> After a long silence, no updates other than "we're working on it."
>>>>>>>>
>>>>>>>> Update - Bandwidth teams continue to investigate Voice and
>>>>>>>> Messaging Failures.
>>>>>>>>
>>>>>>>> At this time, 911 calls are not impacted.
>>>>>>>>
>>>>>>>> Customers may also experience portal and portal API
>>>>>>>> time-outs, slowness, or unresponsiveness.
>>>>>>>>
>>>>>>>> All teams are working towards a resolution at this time.
>>>>>>>>
>>>>>>>> Sep 25, 16:22 EDT
>>>>>>>>
>>>>>>>> We are still seeing some calls get through. SMS traffic is being
>>>>>>>> delivered
>>>>>>>> faster and we have not seen any missed SMS messages. Worst SMS delay
>>>>>>>> was 9m
>>>>>>>> 37s. Last 5 tests in the last 50 minutes were all under 21 seconds, 3
>>>>>>>> of 5
>>>>>>>> were under 2 seconds.
>>>>>>>>
>>>>>>>> About half of our calls getting through are Canada DIDs.
>>>>>>>>
>>>>>>>> Beckman
>>>>>>>>
>>>>>>>> On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
>>>>>>>>
>>>>>>>>> As of 3:31pm EDT Bandwidth has acknowledged the issue:
>>>>>>>>>
>>>>>>>>> Investigating - Bandwidth is investigating an incident impacting
>>>>>>>>> Voice
>>>>>>>>> and Messaging Services. Calls and Messages may experience
>>>>>>>>> unexpected
>>>>>>>>> failures. All teams are actively engaged.
>>>>>>>>>
>>>>>>>>> Sep 25, 15:31 EDT
>>>>>>>>>
>>>>>>>>> I will update here as I get updates.
>>>>>>>>>
>>>>>>>>> Outbound calls still failing with timeouts, Inbound calls failing,
>>>>>>>>> SMS
>>>>>>>>> messages are delayed, the delay now up to 8 minutes.
>>>>>>>>>
>>>>>>>>> On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
>>>>>>>>>
>>>>>>>>>> We began detecting issues with Bandwidth Inbound and Outbound Voice
>>>>>>>>>> and SMS
>>>>>>>>>> starting at 19:00:38 UTC (3pm US Eastern Time). A TAC rep has
>>>>>>>>>> acknowledged
>>>>>>>>>> issues are detected but their status page as of yet has not been
>>>>>>>>>> updated.
>>>>>>>>>>
>>>>>>>>>> I'm seeing outbound calls time out, inbound calls to BW DIDs
>>>>>>>>>> receive a
>>>>>>>>>> "call cannot be completed" error on Verizon, and our SMS tests
>>>>>>>>>> every 10
>>>>>>>>>> minutes that usually complete in under 2 seconds are taking 15
>>>>>>>>>> seconds to
>>>>>>>>>> 3.65 minutes to reach us.
>>>>>>>>>>
>>>>>>>>>> Hope they find the culprit and get it fixed quickly!
>>>>>>>>>>
>>>>>>>>>> As of 3:27:45pm EDT their status page shows zero incidents
>>>>>>>>>>
>>>>>>>>>> https://status.bandwidth.com/
>>>>>>>>> _______________________________________________
>>>>>>>>> VoiceOps mailing list
>>>>>>>>> VoiceOps at voiceops.org
>>>>>>>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ---------------------------------------------------------------------------
>>>>>>>> Peter Beckman Internet Guy
>>>>>>>> beckman at angryox.com https://www.angryox.com/
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ---------------------------------------------------------------------------
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---------------------------------------------------------------------------
>>>>>>> Peter Beckman
>>>>>>> Internet Guy
>>>>>>> beckman at angryox.com https://www.angryox.com/
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---------------------------------------------------------------------------
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------------------------------------------------------------------------
>>>>>> Peter Beckman Internet
>>>>>> Guy
>>>>>> beckman at angryox.com https://www.angryox.com/
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------------------------------------------------------------------------
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ---------------------------------------------------------------------------
>>>>> Peter Beckman Internet
>>>>> Guy
>>>>> beckman at angryox.com https://www.angryox.com/
>>>>>
>>>>>
>>>>>
>>>>> ---------------------------------------------------------------------------
>>>>> _______________________________________________
>>>>> VoiceOps mailing list
>>>>> VoiceOps at voiceops.org
>>>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>>>
>>>>
>>>>
>>>>
>>>> ---------------------------------------------------------------------------
>>>> Peter Beckman Internet
>>>> Guy
>>>> beckman at angryox.com https://www.angryox.com/
>>>>
>>>>
>>>> ---------------------------------------------------------------------------
>>>>
>>>
>>>
>>> ---------------------------------------------------------------------------
>>> Peter Beckman Internet
>>> Guy
>>> beckman at angryox.com
>>> https://www.angryox.com/
>>>
>>> ---------------------------------------------------------------------------
>>> _______________________________________________
>>> VoiceOps mailing list
>>> VoiceOps at voiceops.org
>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>
>>
>> ---------------------------------------------------------------------------
>> Peter Beckman Internet Guy
>> beckman at angryox.com https://www.angryox.com/
>> ---------------------------------------------------------------------------
>> _______________________________________________
>> VoiceOps mailing list
>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>
> ---------------------------------------------------------------------------
> Peter Beckman Internet Guy
> beckman at angryox.com https://www.angryox.com/
> ---------------------------------------------------------------------------
> _______________________________________________
> VoiceOps mailing list
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>
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