[VoiceOps] Bandwidth - Monday Outage

Wed Sep 29 15:22:42 EDT 2021

outgoing works for us.

Aryn Nakaoka
anakaoka at trinet-hi.com
Direct: 808.356.2901
518 Holokahana Lane
Honolulu, Hi 96817

AlohaTone Mobile: https://youtu.be/PdUyuf0hTYY

A Better Solution https://www.trinet-hi.com/abettersolution.pdf
<https://www.trinet-hi.com/abettersolution.pdf>
Aloha Tone PBX  https://www.youtube.com/watch?v=96YWPY9wCeU

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On Wed, Sep 29, 2021 at 9:12 AM Brandon Svec via VoiceOps <
voiceops at voiceops.org> wrote:

> Definitely losing customers rapidly.  I just got this update from a
> company that uses them.  I don't really want to name them, but this is part
> of service status update email they just sent out-
>
> Here is what has been done:
>
> 1. Began testing the transition of numbers to a different carrier early
> morning 9/28/21. That test was very successful.
>
> 2. All toll-free numbers have transitioned to the new carrier.
>
> 3. 64,000 DIDs were moved yesterday to an alternate carrier.
>
> 4. Several hundred thousand additional DIDs are staged to move in an
> orderly sequence by end of day.
> *Brandon Svec*
>
> *15106862204 <15106862204> voice|sms**teamonesolutions.com
> <https://teamonesolutions.com/>*
>
>
> On Wed, Sep 29, 2021 at 11:09 AM Mark Wiles <mwiles at akabis.com> wrote:
>
>> While we all might love to know what they’ve done to TRY to mitigate the
>> issue; it’s reasonable to assume that they’d be fairly quiet about what
>> they’re doing/trying to do.  Right now, I’d rather them keep a low profile
>> and simply get the issue addressed.  You know they’re hemorrhaging
>> customers left-and-right due to port-aways.
>>
>>
>>
>>
>>
>> *From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Ryan
>> Delgrosso
>> *Sent:* Wednesday, September 29, 2021 1:52 PM
>> *To:* voiceops at voiceops.org
>> *Subject:* Re: [VoiceOps] Bandwidth - Monday Outage
>>
>>
>>
>> FYI a pretty weak but publicly referencable acknowledgement of whats
>> going on
>>
>> https://www.bandwidth.com/blog/a-message-to-our-customers-and-partners/
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.bandwidth.com%2fblog%2fa-message-to-our-customers-and-partners%2f&c=E,1,owS2cVWZA1WGtGMAEPu5Ti5eAX1FOEqqPpmk_aMkLeDVGUmFu8zbe-bfN7-I3BmpNDZJ3qFWqtTezgSk_R_ZotZ43dLmcgYlB_u6Qh-e-AkGRe0,&typo=1>
>>
>>
>>
>> On 9/29/2021 10:37 AM, Pete Eisengrein wrote:
>>
>> They have publicly acknowledge it as a DDoS (
>> https://www.bandwidth.com/blog/a-message-to-our-customers-and-partners/
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.bandwidth.com%2fblog%2fa-message-to-our-customers-and-partners%2f&c=E,1,uAmO5u5c6u8d8fA2aiZUY71pe5rUngX8otVxHtppAMoqMT4mPT6x-kUwGStbW61Br73eiJFUz_ELBDJljCzgYb-3jTJ4oRlE2hKikfXw-w,,&typo=1>
>> ) , but being pretty tight-lipped with specifics on what it is or how they
>> are mitigating.
>>
>>
>>
>> On Wed, Sep 29, 2021 at 12:29 PM Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>>
>> Is this some sort of ransom event against them maybe?  And what are the
>> rest of you telling your customers?  We seem to have only a few
>> specifically complaining, but those are complaining a lot.
>>
>>
>>
>>
>>
>> On Tue, Sep 28, 2021 at 11:06 PM Ivan Kovacevic <
>> ivan.kovacevic at startelecom.ca> wrote:
>>
>> Happening again.
>>
>>
>>
>> https://status.bandwidth.com/
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fstatus.bandwidth.com%2f&c=E,1,WolwFQSZ1OSs3rjO6hgO6OvRKpAzNrbIinIqdFrjiYR6iDxcrIaOmjTwQjb8h9dH4srU-RncK8II-R8Nr7Hs6VVXDGoF_4tEQzedk5uxxsq3FSj8yodwABlgng,,&typo=1>
>>
>>
>>
>>
>>
>>
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,z1xMwqyQSba2tIyKk3epfyt83pf2_1tWCHxSK_gEIhOKhqWf0AI2Pjim0jG0f0GhZfi9CRSrv_uuignvRskhETaKKEng-Jqv74-nf4cdBQ,,&typo=1>
>>
>>
>> *Ivan Kovacevic Co-Founder and VP Client Services
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,z1xMwqyQSba2tIyKk3epfyt83pf2_1tWCHxSK_gEIhOKhqWf0AI2Pjim0jG0f0GhZfi9CRSrv_uuignvRskhETaKKEng-Jqv74-nf4cdBQ,,&typo=1>*
>>
>>
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,z1xMwqyQSba2tIyKk3epfyt83pf2_1tWCHxSK_gEIhOKhqWf0AI2Pjim0jG0f0GhZfi9CRSrv_uuignvRskhETaKKEng-Jqv74-nf4cdBQ,,&typo=1>
>>
>>
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,z1xMwqyQSba2tIyKk3epfyt83pf2_1tWCHxSK_gEIhOKhqWf0AI2Pjim0jG0f0GhZfi9CRSrv_uuignvRskhETaKKEng-Jqv74-nf4cdBQ,,&typo=1>
>>
>> On Mon, Sep 27, 2021 at 10:19 PM Peter Beckman via VoiceOps <
>> *voiceops at voiceops.org*> wrote:
>> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,z1xMwqyQSba2tIyKk3epfyt83pf2_1tWCHxSK_gEIhOKhqWf0AI2Pjim0jG0f0GhZfi9CRSrv_uuignvRskhETaKKEng-Jqv74-nf4cdBQ,,&typo=1>
>>
>> On Mon, 27 Sep 2021, Ryan Delgrosso wrote:
>>
>> > Nothing meaningful other than the normal public party line.
>> >
>> > I too have heard unofficially that its DDOS, which makes sense given
>> the
>> > recurring nature.
>> >
>> > 4.5hrs down Sat
>>
>>   Our monitoring showed 2 hours 47 minutes of actual service affecting
>>   outages across Voice (Inbound and Outbound), Messaging, and API/Portal.
>>
>>   The issue started at 3pm and recovered at 5:47pm EDT. We reported it to
>>   the TAC at 3:07pm, they did not post on Status until 3:31pm.
>>
>> > Some small downtime Sun
>> >
>> > Now deep into Monday with problems.
>> >
>> > Its not a good look, but id like some more transparency.
>>
>>   DDoS attacks are real and hard to null route. You've got millions of IP
>>   addresses slamming you with data. Your router has a capacity, and your
>>   router cannot handle all of that extra crap data along with all of our
>>   traffic too.
>>
>>   I'm sure BW will be investing in some beefy hardware that will be able
>> to
>>   better handle DDoS attacks, as well as working more closely with their
>>   peering providers. I have to assume that they were getting gigabits of
>>   traffic, overwhelming their links in addition to their edge routers.
>>
>>   Cloudflare details how they do it here:
>>
>> *https://support.cloudflare.com/hc/en-us/articles/200172676-Understanding-Cloudflare-DDoS-protection*
>>
>>   Not much to be transparent about. The Internet is an unfriendly place,
>> and
>>   bad actors can rain hell upon any public IP they want. Unsecured
>> laptops,
>>   desktops, TVs, IOT devices, etc, all contribute just a little tiny bit,
>>   and all focus on one single point, kinda like those giant solar farms
>> with
>>   the mirrors and single tower in the middle to boil the molten salt.
>>
>>   Well, Bandwidth is the molten salt, and the mirrors are a bunch of
>>   unsecured devices on the Internet.
>>
>>
>> ---------------------------------------------------------------------------
>> Peter Beckman                                                  Internet
>> Guy
>> *beckman at angryox.com*
>> *https://www.angryox.com/*
>>
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