[VoiceOps] MVNO Porting, Port Protection/Freeze vs PIN Rejection

[Nathan Anderson]

Maybe socially-engineered SIM hijacks are on the rise, and this is some kind of an attempt by them to curb it?

-- Nathan

-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman via VoiceOps
Sent: Monday, August 1, 2022 10:55 PM
To: VoiceOps
Subject: [VoiceOps] MVNO Porting, Port Protection/Freeze vs PIN Rejection

I do a couple hundred ports per month. Most go through without an issue,
though most are with larger carriers.

Lately Verizon (and maybe other) MVNOs have this terrible process:

     1. Submit the request to move the number
     2. Reject it, send the customer a "new PIN", then give that to us
     3. We resubmit with the new PIN, magically the "freeze" is removed and
     we get FOC

The fact that we have to give specific instructions for every single
carrier and that each carrier is constantly changing the process AND not
documenting the process is infuriating to both customers and the winning
carriers.

This whole MVNO reject-then-generate-PIN BS is pretty bad. Straight Talk,
SafeLink, Total Wireless ... ARGH

Anyone know what's up with this assinine process?

Beckman
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                https://www.angryox.com/
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